ClientSuccess

SEPTEMBER 27, 2018

As we near the end of 2018, it’s the perfect time to look back on what we’ve experienced so far this year in customer success. To help you sort through the noise and focus your strategy, we’ve compiled a list of some of the top trends from 2018 that your team should get a jump on. An Intense Focus on Outcomes and ROI.

Trends 74

Trends Customer Success Effort Score ROI 74

C3Centricity

AUGUST 17, 2020

With so much information available today, marketing is being challenged to demonstrate its ROI. in 2018, once again confirming that there continues to be no "significant" growth recorded in the past seven years! Customer centricity can make a real difference in terms of both sales and profits to those who follow this direction.

Strategy 296

Strategy Customer Centricity Social Media Analysis 296

AWS Machine Learning

APRIL 6, 2023

In this post, we demonstrate how NXP, an industry leader in the semiconductor sector, collaborated with the AWS Machine Learning Solutions Lab (MLSL) to use ML techniques to optimize the allocation of the NXP research and development (R&D) budget to maximize their long-term return on investment (ROI).

Sales 98

Sales Training Metrics ROI 98

C3Centricity

SEPTEMBER 3, 2018

My other go-to online resource for understanding terms is businessdictionary.com, which defines customer centric as: “Creating a positive consumer experience at the point of sale and post-sale.” Adding value to a company also increases the ROI of its marketing investments. National ACSI Q1 2018 USA.

Customer Centricity 240

Customer Centricity How To Customer Satisfaction Social Media 240

Comm100

FEBRUARY 20, 2018

This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. According to our 2018 Live Chat Benchmark Report , Comm100’s Chatbot takes care of about 20% of all incoming live chat inquiries alone. Calculating the ROI of Chatbots.

Chatbots 169

Chatbots Self Service ROI Contact Center 169

AskNicely

SEPTEMBER 25, 2018

Here’s why: According to The 2018 NPS Benchmark Study, when high-level executive support is present, an organization is twice as likely to successfully build an advanced NPS (Net Promoter Score) program. Increase in sales / upsells and referrals. Lower customer churn and higher revenue growth. More reviews and testimonials.

Net Promoter Score 150

Net Promoter Score Customer Success NPS Culture 150

Oracle

SEPTEMBER 19, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Here are 5 of the upcoming, must-see sales-focused sessions. You can also view the full sales session catalog here.

Sales 49

Sales Roadmap Loyalty ROI 49

Eptica

MARCH 28, 2018

Date: Wednesday, March 28, 2018 Why it is time to calculate the ROI of VoC programs. Published on: March 28, 2018. This can be linked to business metrics to give a true ROI figure. 3 Increased sales The online customer journey is solely driven by the consumer – they control its direction and speed.

ROI 65

ROI Net Promoter Score Return on Investment Effort Score 65

C3Centricity

JUNE 28, 2018

Perhaps it’s because CEOs don’t understand the role of a CMO or is there still an issue with the ROI of the marketing budget? Take a look at the Forbes list of The World’s Most Influential CMOs of 2018 to see inspiring examples of this. Why is this? The Opportunities. confectionery business to Ferrero.

Marketing 249

Marketing Brands Analysis ROI 249

Comm100

DECEMBER 16, 2019

Calculator: Live Chat ROI Calculator. At first, we were surprised at how popular this interactive live chat ROI calculator is, given how many organizations already use live chat. Our chatbot ROI calculator is handy too!). It’s no wonder why this eBook from 2018 remained one of Comm100’s most popular pieces this year.

eBook 130

eBook Chatbots Infographics ROI 130

C3Centricity

JUNE 28, 2018

Perhaps it’s because CEOs don’t understand the role of a CMO or is there still an issue with the ROI of the marketing budget? Take a look at the Forbes list of The World’s Most Influential CMOs of 2018 to see inspiring examples of this. Why is this? The Opportunities. confectionery business to Ferrero.

Marketing 229

Marketing Brands Analysis ROI 229

ClearAction

OCTOBER 16, 2019

Acquisition Addiction’s Impact on Customer Experience ROI Lynn Hunsaker. Addiction to acquisition of customers is taking a toll on customer experience ROI. Do we believe “the purpose of Marketing is to maximize revenue leads for Sales” as 70% of CEOs now expect? 1 2018 NPS® & CX Benchmarks Report , CustomerGauge.

ROI 59

ROI Customer Experience Customer Centricity Net Promoter Score 59

Oracle

JANUARY 16, 2018

On the horizon for 2018 is an increase in customer advisory boards, new job titles, and the next frontier of customer experience-related innovation management. Read on for four customer experience trends and 2018 predictions that will affect your customer experience strategy, and the technology behind them.

Trends 52

Trends Customer Experience Net Promoter Score Innovation 52

CX Journey

JUNE 5, 2019

It appeared on the Forbes site on October 18, 2018. Focusing on acquisition yields a much faster ROI, especially when companies are driven by growth metrics. Suddenly, all of your customer experience transformation resources are shifted to business development and sales efforts. Is it a quality or performance issue?

Leadership 137

Leadership Culture Resources ROI 137

Kerry Bodine

JUNE 5, 2019

If you’re trying to make a business case that your organization should focus its customer experience investments in post-sales support, then you’d want to create a journey map that compares that part of the end-to-end journey with other high-level phases. Financial data (sales, churn, etc.) Combining multiple types of data.

Customer Journeys 136

Customer Journeys Management Touchpoint Banking 136

Oracle

NOVEMBER 16, 2020

The finalists for the “ Upshot Award for Best Demonstrated ROI in Sales ” represent multiple industries with different routes to success — but there’s one thing they all have in common: They put Oracle CX applications front-and-center to achieve the kind of ROI that would make them stand-out in their respective industries.

ROI 40

ROI Sales Ecommerce Comparison 40

C3Centricity

DECEMBER 3, 2018

With so much information available today, marketing is being challenged to demonstrate its ROI. SOURCE: ESOMAR Global MR Report 2018. It can make a real difference in terms of both sales and profits to those who follow this direction. You will immediately make noticeable progress. MARKETING IS TOO BUSY BUILDING BRANDS.

Strategy 218

Strategy Poor Customer Service Social Media Analysis 218

ShepHyken

SEPTEMBER 7, 2018

If your customer service and success teams are anything like the average customer-focused team, you are always looking for ways to show your ROI to leadership and other departments, and working on initiatives to increase that ROI. Read Shep’s latest Forbes Articles: 57% Of Sales Reps Missed Their Quotas Last Year.

Case Study 85

Case Study ROI B2B Study 85

Experience Investigators by 360Connext

JANUARY 7, 2020

” That same search will tell you that 2018 was too… and 2017, and 2016… Maybe 2020 is the year the prognosticators get it right? Improving Sarah’s desire to stay with your company has an ROI of itself. .” I ask you to greet these well-meaning mantras with appropriate suspicion.

Net Promoter Score 173

Net Promoter Score Effort Score NPS Report 173

Amity

JANUARY 8, 2018

Don’t repeat these mistakes in 2018. Live in a constant state of angst as they are not reaching ROI, and, Can cause an inflation in your churn numbers if they churn in an unplanned manner. Imagine your Product Team operating without customer feedback, or your Sales Team operating without a customer profile.

Customer Success 100

Customer Success ROI Customers Study 100

Circular Edge

FEBRUARY 29, 2024

Held in Chicago, Illinois, April 10-12 at the McCormick Place convention center, Modern Customer Experience 2018 will bring together thousands of marketing, commerce, sales and customer service professionals to share best practices and insights on meeting the expectations of today’s empowered customers.

Sales 52

Sales Conference ROI Customer Relationship Management 52

Kerry Bodine

JUNE 5, 2019

If you’re trying to make a business case that your organization should focus its customer experience investments in post-sales support, then you’d want to create a journey map that compares that part of the end-to-end journey with other high-level phases. Financial data (sales, churn, etc.) Combining multiple types of data.

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Kerry Bodine

JUNE 5, 2019

If you’re trying to make a business case that your organization should focus its customer experience investments in post-sales support, then you’d want to create a journey map that compares that part of the end-to-end journey with other high-level phases. Financial data (sales, churn, etc.) Combining multiple types of data.

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Customer Guru

DECEMBER 13, 2017

In her latest Forbes article, Blake Morgan – a leading CX authority – discusses the five trends that will shape CX in 2018. Why should you commit to overcoming these challenges in 2018? One of the hardest question that a CEO gets asked from his or her board is to quantify the ROI on CX initiatives.

Customer Experience 119

Customer Experience Chief Customer Officer Customer Centricity Infographics 119

Talkdesk

FEBRUARY 6, 2018

We are excited to announce that we are accepting speaker submissions for Opentalk 2018 ! Topics will include omnichannel strategies for integrated customer experiences, AI and machine learning and emerging technologies for sales. Are creative storytellers and challenge the status quo in customer support and inside sales.

Contact Center 40

Contact Center Omni-Channel ROI Sales 40

Oracle

FEBRUARY 21, 2019

“The Apex Award for Best Overall Customer Experience (Marketing, Sales, Service & Commerce)” Finalists. “The Thinker Award for Best Innovation in Sales” Finalists. “The Upshot Award for Best Demonstrated ROI in Marketing” Finalists. . Header image is from the 2018 Markie Awards ceremony.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

TechSee

JULY 24, 2018

According to the Harvard Business Review , personalization can deliver five to eight times the ROI on marketing spend and can lift sales by 10% or more. In January 2018, he tried Netflix for the first time and discovered they have all of the past “Suits” episodes available for streaming. Joan is a amatuer climber.

Customer Centricity 104

Customer Centricity Culture Technology Travel 104

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

BirdEye

APRIL 24, 2023

Digital marketing is a powerful way to connect with your customers and grow sales. This enables businesses to optimize their efforts and achieve a better return on investment (ROI) compared to traditional marketing methods. B2C has a shorter sales cycle with simpler decision-making. Why is digital marketing important?

Marketing 93

Marketing Social Media B2C Advertising 93

TechSee

DECEMBER 28, 2020

For sales support, press 1. Once the ROI of these remote technical support and customer support teams became abundantly clear, many enterprises decided that these temporary teams would become permanent. “You’ve reached Service Enterprises. Your call is important to us. For product support, press 1.

Customer Service 186

Customer Service Contact Center Knowledge Base Self Service 186

ProProfs Chat

NOVEMBER 29, 2019

Improved Sales. In 2018, the customer satisfaction rate with live chat usage stood at 83.1 83% was the average customer satisfaction rate of live chat interactions in 2018 and is likely to grow in the coming years. Personal interactions with customers can help your operators increase sales three-folds.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

Lithium

AUGUST 8, 2018

ROI, sales revenue). NEW IN 2018: B2B Community Innovator. NEW IN 2018: Industry MVP. All submissions must be submitted on the community by August 17, 2018 at 5:00 pm PT to be eligible. Rules & Terms: The 2018 Lithy Awards are only open to Lithium customers. Regional Awards. B2C Community Innovator.

B2C 40

B2C Social Media B2B Brands 40

Lithium

AUGUST 8, 2018

ROI, sales revenue). NEW IN 2018: B2B Community Innovator. NEW IN 2018: Industry MVP. All submissions must be submitted on the community by August 17, 2018 at 5:00 pm PT to be eligible. Rules & Terms: The 2018 Lithy Awards are only open to Lithium customers. Regional Awards. B2C Community Innovator.

B2C 40

B2C Social Media B2B Brands 40

Lithium

AUGUST 8, 2018

ROI, sales revenue). NEW IN 2018: B2B Community Innovator. NEW IN 2018: Industry MVP. All submissions must be submitted on the community by August 17, 2018 at 5:00 pm PT to be eligible. Rules & Terms: The 2018 Lithy Awards are only open to Lithium customers. Regional Awards. B2C Community Innovator.

B2C 40

B2C Social Media B2B Brands 40

DemandJump

NOVEMBER 4, 2020

This is a 21% increase from 2018. The overall value of mobile attribution is helping you understand exactly how users come to install your app, make a purchase from your brand, or contact your sales team. Understand Mobile Audiences to Enhance Interactions and Improve ROI. Evaluating Mobile Attribution Platforms.

Multi-Channel 98

Multi-Channel Advertising Guidelines Social Media 98

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. ROI, sales revenue). All 2018 Lithy nominees will receive VIP treatment for the night…we will honor those nominees throughout the night and on stage. See you soon at the CX Live 2018! Absolutely.

Social Media 40

Social Media B2C B2B ROI 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. ROI, sales revenue). All 2018 Lithy nominees will receive VIP treatment for the night…we will honor those nominees throughout the night and on stage. See you soon at the CX Live 2018! Absolutely.

Social Media 40

Social Media B2C B2B ROI 40