ReviewTrackers

MAY 17, 2019

Social media gives consumers ideas about things to do and buy to make their lives better. . Restaurant Customer Statistics for Every Social Media Manager. An effective social media strategy in marketing is a must for all restaurants. These ideas include which restaurants to go to on Saturday nights. .

Social Media 100

Social Media Customer Expectations Survey Brands 100

ReviewTrackers

APRIL 11, 2018

The state of social media today isn’t the same as it was a few years ago. In a rapidly evolving landscape, marketers must continue to keep an eye on industry trends and stay up to date with the latest social media marketing statistics. Social Media Marketing Statistics. Social Media Marketing Statistics.

Social Media 83

Social Media Marketing Video Retail 83

Brandwatch CX

JANUARY 2, 2019

We come across all sorts of interesting stats about social media sites and users, so we’ve collated the best of them in this bumper facts list. And it comes as a great fact sheet to give context to your social media marketing efforts. Social media statistics. billion active social media users.

Social Media 111

Social Media Video Advertising Marketing 111

ReviewTrackers

FEBRUARY 28, 2018

Social media gives customers the opportunity to voice their opinion about your business in an open space. That’s why businesses should manage their reputation on social media. Here is a guide to help you understand social media reputation management and why you need to incorporate it into your marketing strategy.

Social Media 100

Social Media Management Consumers Feedback 100

NetBase

DECEMBER 31, 2018

Like all years, 2018 offered a number of lessons in how to break new ground using social media. It also reminded us how easily things can go off track when you’re not using social listening to guide your efforts. Social Listening Losers. Insights Should Inform. Understanding Influencers. Live Trend Tracking.

Social Media 45

Social Media Video Sports Analytics 45

Customer Guru

JULY 10, 2018

Of the many modes available, social media is proving to be the best for providing exceptional customer experience. What is Social Media? Social media is a computer-based technology that enables users to share views or information and allows them to build a virtual network. Source: Pexels.

Social Media 115

Social Media Customer Experience Advertising Infographics 115

BlueOcean

FEBRUARY 14, 2018

Remember when social media was the young upstart of the customer care channels and voice was still king? Expectations for Social Customer Support Are Maturing. Even though social media doesn’t handle the lion’s share of support interactions, customers still demand a lot from it. Or was it customer service?

Omni-Channel 149

Omni-Channel Social Media Contact Center Self Service 149

ReviewTrackers

JUNE 25, 2018

Kristen is a writer for The Manifest and focuses on social media, digital marketing, and advertising business trends. . Ninety-two percent of small businesses plan to invest more in social media this year, and Facebook’s recent Cambridge Analytica scandal isn’t slowing them down. Social Media is Where Your Customers Are.

Social Media 50

Social Media Advertising Entertainment Metrics 50

ReviewTrackers

APRIL 11, 2019

Social Media Marketing for Restaurants. More consumers than ever are discovering great restaurants through social media. It therefore makes sense that a growing number of restaurants are integrating social media into their restaurant marketing strategy. Photos, Photos, Photos. Let your food take centerstage!

Social Media 91

Social Media Tips Marketing Video 91

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? 2018 will be the year of CX and AI.? How to overcome those challenges?

Customer Experience 332

Customer Experience Competitive Advantage Omni-Channel Culture 332

NetBase

JANUARY 24, 2019

NetBase LIVE 2018 took place in LA and NYC for two days of unforgettable social media insights featuring marketing experts and thought leaders. Learn from recent attendees why NetBase LIVE is a must-see event for anyone working in marketing and why social media plays a huge part in today’s marketing campaigns.

Social Media 40

Social Media Trends Marketing Video 40

ReviewTrackers

MAY 7, 2018

More consumers than ever are discovering great restaurants through social media. It therefore makes sense that a growing number of restaurants are integrating social media into their restaurant marketing strategy. Just getting started with your restaurant marketing social media efforts?

Social Media 85

Social Media Tips Marketing Video 85

ijgolding

JANUARY 22, 2018

In our modern business landscape, especially with the ever-growing presence of social media in our daily lives, providing consistent positive customer experiences has become critical to maintaining a favourable brand reputation. Design your website with user-experience in mind.

Customer Experience 191

Customer Experience Social Media Abandon Rate Conference 191

Second to None

MARCH 9, 2018

Customer expectations within the social media space are changing as the technology platforms become more integrated in society. To learn more about why your customer service staff should engage with customers via social media, check out the following piece written by Ashley Cooksley, for AdWeek.

Social Media 69

Social Media Chatbots Customer Service Brands 69

Oracle

JANUARY 25, 2018

In 2018, SMBs must improve their to ensure they are on the right road to success. Q: In what ways can social media be used to improve customer experience? A: It’s critical to converse and interact with your clients via social media. Q: In 2018, how can SMBs address the changing needs of customers?

Tips 110

Tips Customer Experience Social Media Consulting 110

NetBase

AUGUST 1, 2019

Our 2019 EMEA Social Media Market Survey Report answers that question, and more. The EMEA economy has experienced an economic leveling in recent years, with industrial production in EMEA on a downward trend since 2018. 92% of survey report respondents agree social media analytics are an essential business development tool.

Social Media 53

Social Media Report Survey Marketing 53

NetBase

FEBRUARY 15, 2019

As we prep for Q2 of 2019, brands should consider performing a social media audit – especially if they haven’t done one recently. Before we get to the list – be sure to note: The social analytics tools that got the job done in 2010 would only give you a fraction of the data intelligence brands rely on now. Overall Tool Efficacy.

Social Media 60

Social Media Analytics Analysis Tools 60

NetBase

NOVEMBER 25, 2019

Jumping right in, let’s kick it off strong with some stats from the report that offer amazing potential: According to Investopedia, The CPG industry is one of the largest industries in North America, with average annual revenue in 2018 exceeding $2 Trillion dollars! Billion of sales in 2018 being made online, showing an increase of 35.4%

Social Media 52

Social Media Report Consumers Industry 52

ReviewTrackers

APRIL 19, 2018

Customers tell stories on social media. Building a social media marketing plan is essential to the success of your business because customers go to social media platforms to interact with other consumers – and your brand. Here are four key components of a social media marketing plan.

Social Media 56

Social Media Marketing Advertising How To 56

ReviewTrackers

JUNE 14, 2018

Social media gives consumers ideas about things to do and buy to make their lives better. . Restaurant Customer Statistics for Every Social Media Manager. An effective social media strategy in marketing is a must for all restaurants. These ideas include which restaurants to go to on Saturday nights. .

Social Media 56

Social Media Management Customer Expectations Survey 56

Helen Dewdney

APRIL 29, 2019

What company CEOs are on social media? Most CEOs aren’t on social media. But at a time when social media plays such a huge part in many people’s lives this can be very short sighted. — CollectPlus (@CollectPlus) November 25, 2018. Or if they are, not under their real name! Thanks, Ryan.

Social Media 56

Social Media Case Study Consumers Course 56

ReviewTrackers

JULY 23, 2018

You have already planted your business flags on popular social media properties. Now, it’s time to grow your social media presence, drive engagement, and get real results that can impact your bottom line. 7 Social Media Marketing Strategies to Drive Results . 1: Come Up with Your Social Media Game Plan.

Social Media 63

Social Media Strategy Marketing Multi-Channel 63

ReviewTrackers

JUNE 22, 2018

Fortunately, social media allows you a direct way to strengthen connections with your fans and repair your reputation with customers who may have had a less than stellar experience. Listen to customers on social media. Listen to customers on social media. Include Online Reviews in Your Social Media Strategy.

Social Media 56

Social Media Customer Retention Consumers Retail 56

NetBase

OCTOBER 21, 2019

What dictates consumers’ media consumption habits? And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. Engagement.

Entertainment 46

Entertainment Social Media Report Industry 46

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s reflect on the best field service resources from this year. With 2019 right around the corner, we put together a list of the top 3 webinars, infographics, whitepapers and videos from 2018. 2018 Field Service Trends: The 6 biggest field service trends we saw in 2018. Happy learning!

Resources 83

Resources Infographics ROI Social Media 83

Second to None

JUNE 7, 2018

Social media can serve as a foundational tool to establishing your organization’s online reputation, because it is a direct form of communication with your consumers. The second interaction on social media that can impact your brand perception is with new consumers. 1,2,3,4 [link].

Social Media 59

Social Media Voice of Customer Brands Advertising 59

Grade.us

NOVEMBER 2, 2018

Social media's not going away any time soon. 2018's Best Social Media Marketing Blogs. These blogs are consistent providers of top-notch social media content. Social Media Explorer. Social Media Today. Social Media Biz. Ignite Social Media.

Social Media 32

Social Media Resources Tools Marketing 32

Steve DiGioia

JULY 19, 2021

Back in 2018, I had the pleasure to interview some of the nicest people I have ever come across. To say the least, they’re all leaders in their respective fields of customer service, hospitality, social media, consulting, coaching, podcasting, and keynote speaking. Nate Brown. Ron Kaufman. Rupesh Patel. Shep Hyken.

Customer Service 189

Customer Service Social Media Hospitality Leadership 189

NetBase

NOVEMBER 25, 2019

Jumping right in, let’s kick it off strong with some stats from the report that offer amazing potential: According to Investopedia, The CPG industry is one of the largest industries in North America, with average annual revenue in 2018 exceeding $2 Trillion dollars! Billion of sales in 2018 being made online, showing an increase of 35.4%

Social Media 52

Social Media Report Consumers Industry 52

CSM Magazine

JANUARY 19, 2018

Could social media be realizing its true calling as the ultimate customer service channel? Power, overall satisfaction is highest when customers ask questions or make requests of their wireless carriers via social media. The 2018 U.S. Wireless Customer Care Full-Service Performance Study—Volume 1 and the 2018 U.S.

Wireless 49

Wireless Social Media Customer Service Telecommunications 49

ShepHyken

JANUARY 3, 2018

Over the last few weeks, I’ve been reading about predictions and trends for 2018. With that in mind, I’d like to share five customer service tips every business must do to stay competitive in 2018: Embrace the changing expectations of your customer: This one I’ve touted every year. The customer expects more than ever.

Customer Service 116

Customer Service Self Service Tips Social Media 116

NetBase

NOVEMBER 5, 2018

Social media listening makes the effort much more manageable, but only when you know what to look for – and how. Had you read our 2018 European Luxury Accessories Report , you’d already have that answer – and many more besides, but let’s assume you haven’t seen it yet. Revisiting Misguided Social Sentiment: Cairo & Beyond.

Social Media 56

Social Media Apparel Culture Exercises 56

NetBase

SEPTEMBER 24, 2019

The NetBase Social Media Industry Report 2019: Global Beauty Brands shares popular brand insight, which will inform your efforts as we head into the most wonderful time of the year for retailers: the holidays! And it offers an exploration of a variety of beauty brands’ online activity, particularly on social media.

Social Media 40

Social Media Report Industry Brands 40

Lumoa

DECEMBER 19, 2023

Using NLP algorithms like RNNs and LSTMs , it analyzes vast textual data from social media and news to spot emerging topics and sentiment shifts. This involves analyzing information from various sources, including customer reviews, surveys, and social media conversations.

Analysis 195

Analysis Social Media Trends Feedback 195

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s reflect on the best field service resources from this year. With 2019 right around the corner, we put together a list of the top 3 webinars, infographics, whitepapers and videos from 2018. 2018 Field Service Trends: The 6 biggest field service trends we saw in 2018. Happy learning!

Resources 62

Resources Infographics ROI Social Media 62

NetBase

OCTOBER 21, 2019

What dictates consumers’ media consumption habits? And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. Engagement.

Entertainment 40

Entertainment Social Media Report Industry 40

QuestionPro Audience

DECEMBER 15, 2017

Celebrity endorsements have been around as early as the 1920s, and have gained new traction in the age of social media. With social media, celebrities are able to interact with, and influence, their fan base directly. But you don’t have to be a celebrity to get paid to post.

Consumers 207

Consumers Social Media Advertising Study 207