NetBase

SEPTEMBER 13, 2019

But social media audience analysis levels the playing field, capturing key consumer insights that makes messaging resonate and helps elevate your brand. And a significant revelation made possible by social media audience analysis. Marketing success can feel elusive some days. Let’s check it out! Who Are You?

Social Media 53

Social Media Analysis Marketing How To 53

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Expanded paid planning measurement. Custom calculations to align analytics to the business.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Expanded paid planning measurement. Custom calculations to align analytics to the business.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

GetFeedback

AUGUST 14, 2019

The ACSI is an economic indicator that measures the satisfaction of consumers across the U.S. In the latest measurement, in Q1 2019, the ACSI was 76.5 Go beyond basic analytics. Measure your Customer Satisfaction Score (CSAT) and its ROI with our interactive calculator. out of 100. out of 100. Get Calculator.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

NetBase

MAY 2, 2019

If “just as close” sounds like an exaggeration, you’ve just uncovered what you’re missing in your engagement efforts – which impact your ability to convert via social media. What netnography in 2019 offers is more than a buyer persona based on demographics and assumptions. Are your netnography tools up to par?

Engagement 71

Engagement Entertainment Sports Social Media 71

NetBase

NOVEMBER 12, 2019

And measuring awareness on Instagram once the likes are gone is a real concern for businesses – and influencers. Instagram started hiding likes in Canada and expanded the test to Ireland, Italy, Japan, Brazil, Australia and New Zealand in July of 2019. Who Measures Brand Awareness with Likes Anyway? But it shouldn’t be.

Measurement 40

Measurement Social Media Analytics Brands 40

NetBase

NOVEMBER 12, 2019

And measuring awareness on Instagram once the likes are gone is a real concern for businesses – and influencers. Instagram started hiding likes in Canada and expanded the test to Ireland, Italy, Japan, Brazil, Australia and New Zealand in July of 2019. Who Measures Brand Awareness with Likes Anyway? But it shouldn’t be.

Measurement 40

Measurement Social Media Analytics Brands 40

GetFeedback

JULY 19, 2019

And yet, it’s not surprising to know companies categorized as customer-centric reported much higher revenue than their counterparts, as documented in Hotjar’s 2019 State of Customer Experience Report. Communicate how you will measure success. To know what to measure, it’s important to understand the actual customer.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! Are you ready to enter the new era in social analytics ? Where will you be on October 22 nd and 23 rd 2019 ? The Power of Artificial Intelligence: Social Media Analytics, the 2.0

Social Media 62

Social Media Conference Analytics Multi-Channel 62

SurveySparrow

JULY 17, 2019

A brilliantly designed customer experience management software would also help you recognize customer trends, identify at-risk customers, measure customer satisfaction, scale customer loyalty, and more. Here we have listed the top 10 customer experience management software in 2019 to help you be a customer experience rockstar.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

Grade.us

APRIL 17, 2019

At its core, this is what local business digital analytics is all about. Most agencies are responsible for knowing digital analytics. They discuss analytics with their clients, using the data to outline their campaign wins and losses. When it comes to data and digital analytics, clients are quickly overwhelmed.

Analytics 21

Analytics Course Social Media Analysis 21

NetBase

MARCH 2, 2020

Nicki Zink , Director, Insights and Digital Intelligence, Purple Strategies and Nicholas Love , Digital Engagement Strategy Director, G&S Communications joined us to share how they are using consumer, market, and social media analytics to drive intelligence and insights from their audiences to make smarter, more strategic decisions.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal.

Social Media 99

Social Media Analytics Tools Marketing 99

NetBase

JUNE 10, 2020

in Q1 of 2020 over last quarter of 2019 reflecting reduced spending during the outset of the global pandemic. stimulus and unemployment measures. And that trend may continue as deadlines in federal stimulus measures supporting unemployment are set to expire in July. consumer spending fell by 13.6% in April alone.

Culture 73

Culture Social Media Consumers Analysis 73

BirdEye

MAY 31, 2023

As one of the largest social networks online today, Instagram represents a significant business opportunity for businesses, creators, and individuals. Understand your growth metrics Creator accounts allow you to take advantage of a professional dashboard to track and measure your overall performance on Instagram.

Social Media 52

Social Media Metrics Ecommerce Retail 52

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal.

Social Media 85

Social Media Analytics Tools Marketing 85

NetBase

JUNE 5, 2020

Brand advertising budgets continuing to shift towards online and social media. 89% of marketers are using social media to advertise. 52% of all online brand discovery still happens in public social feeds. . ” And now we can see how all of these efforts measure up and who is talking about what.

Innovation 73

Innovation Brands Social Media Advertising 73

Eptica

OCTOBER 2, 2019

Date: Wednesday, October 2, 2019 Author: Pascal Gauvrit - CTO Could you be doing more to understand your customers? Published on: October 02, 2019. On average they use email for 27% of these interactions, followed by web self-service, telephone and social media (17% each), with contacts made through chat and chatbots standing at 11%.

Self Service 76

Self Service Knowledge Base Insurance Social Media 76

NetBase

MAY 6, 2020

Whether it’s caused by a marketplace disruption or a negative social media post, it pays dividends to have an agile crisis plan in place to help your brand adapt to the unexpected. As society continues to battle COVID-19, every brand is in the midst of a social crisis. Most engaging/shared influencer posts and media.

Brands 64

Brands Management Social Media Metrics 64

DemandJump

DECEMBER 7, 2020

From 2017 to 2019, marketing spending in the U.S. 25% of this spending is related to media placement! Whether it’s pay-per-click advertising, social media outreach, or traditional print and television advertising, the cost and importance of getting your message heard is rising all the time. rose by over $6 million.

Multi-Channel 59

Multi-Channel Social Media Advertising Touchpoint 59

NetBase

JULY 22, 2020

Finishing 2019 with a brand value of $47.2 However, while social media has opened a window into fashion houses over the past few years, some luxury brands are embracing online in new and creative ways to strengthen those connections with consumers during the pandemic.

Consumers 59

Consumers Meeting Brands Ecommerce 59

Avaya

JANUARY 14, 2019

can wield more influence than any advertising campaign or marketing program, thanks to social media, mobile messaging, and Web-based ratings. Developing and nurturing a sound DCX strategy should be at the top of your priority list for 2019. The focus on customers is more intense than ever—and for good reason.

Customer Experience 73

Customer Experience Competitive Advantage Social Media Metrics 73

Magellan Solutions

JULY 29, 2021

First, the mass adoption of smartphones, social media, and consumer-friendly apps changed. Intelligent analytics reports will give you insights into the successes and problems within each AI-driven campaign. Predictive behavioral routing relies on AI and analytics to match callers with specific customer personality models.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

NetBase

APRIL 28, 2020

This makes sense, of course, as we’re in the midst of widespread stay-at-home measures. ESports and brand sponsorships have gone hand in hand from the very beginning, of course, and next generation AI-powered social analytics helps brands get in on the action as the industry continues to evolve.

Brands 67

Brands Sports Social Media Banking 67

NetBase

JANUARY 14, 2020

The results are thanks to a few key ingredients, revealed using social analytics! 19, 2019. . The chicken sandwich wars of 2019 make the comparison inevitable. Don’t find yourself at the tail-end of Social Media Marketing 3.0. Takeaway #2: Make the Most of Your Analytics. The Tiger Rivalry.

Comparison 67

Comparison Advertising Analytics Social Media 67

ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. ” More notably, Chad built the Customer Success team from scratch for Vitrue, a social media marketing product suite, which was acquired by Oracle in 2012 for over $300M.

Chief Customer Officer 53

Chief Customer Officer Customer Success Leadership Consulting 53

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Here’s an updated list of some of what’s out there right now, as well as what you should look for in a social analytics tool. A Quick Refresher on Why You Need Social Analytics Tools.

Social Media 77

Social Media Tools Analysis Analytics 77

Eptica

MARCH 6, 2019

Date: Wednesday, March 6, 2019 Author: Pascal Gauvrit - CTO The importance of AI to balancing customer service resources. Published on: March 06, 2019. They simply route incoming interactions (such as emails or social media messages) to particular teams, potentially based on certain parameters, such as knowledge or language skills.

Resources 65

Resources Customer Service Social Media Consumers 65

Eptica

FEBRUARY 6, 2019

Date: Wednesday, February 6, 2019 Author: Pauline Ashenden - Marketing Manager Why focusing on CX is key at times of change. Published on: February 06, 2019. For deeper insights you need to analyze the many real interactions that your organization has with customers every day, such what they say on email, chat or social media.

Automotive 73

Automotive Social Media Contact Center Banking 73

NetBase

JULY 22, 2019

Updated July 2019. Social Media Analytics , powered by Next Generation AI , comprises several techniques and tools. When combined, they provide a thorough understanding of your place in the social landscape, as well as the audiences you most want to target. Social Media Analytics Strategizing Starts Here.

Social Media 61

Social Media Analytics How To Entertainment 61

NetBase

OCTOBER 16, 2019

As we shared in our 2019 Report on Financial Services Best Practices , banks are generally performing dismally when it comes to adopting technological advances: And a huge online advancement revolves around customer experience. Important note: Accurate insight is a social media analytics tool differentiator.

Banking 40

Banking Retail Feedback Social Media 40

NetBase

OCTOBER 16, 2019

As we shared in our 2019 Report on Financial Services Best Practices , banks are generally performing dismally when it comes to adopting technological advances: And a huge online advancement revolves around customer experience. Important note: Accurate insight is a social media analytics tool differentiator.

Banking 40

Banking Retail Feedback Social Media 40

TechSee

JUNE 25, 2019

Biometrics refers to body measurements and calculations for the purpose of authentication, identification and access control. Emotion analytics. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Customer Identification. Biometrics. Gamification.

Technology 122

Technology Customer Service Contact Center Gamification 122

Comm100

MAY 20, 2022

Live chat analytics give you valuable insight into your agents as well. Back in 2019, they began to recognize that they were failing to provide their students with the digital support experience that they had become accustomed to from other industries. Wait times measure the time until agent response for a chat.

Software 194

Software Wait Times Multi-Channel Consumers 194

NetBase

OCTOBER 4, 2019

October 2019 Update: Trends change, technology advances, and correspondingly, social analytics and social media management tools become increasingly more powerful. What are the top social media tools to have on your radar in 2020? Social Analytics Tools Are evolving along with consumers.

Social Media 76

Social Media Tools Analysis Analytics 76

NetBase

MARCH 3, 2020

Consumer and market intelligence can cut Uber’s operating costs, while increasing profitability, which could allow Uber to do away with EBITDA margins as its profitability measure sooner than projected. Uber posted 2019 FCF of negative $4.9 So, what’s wrong with EBITDA, as it’s obviously a valid measurement.

Consumers 56

Consumers Marketing Financial Measurement 56

TechSee

FEBRUARY 12, 2018

Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers.

Trends 84

Trends Customer Service Multi-Channel Self Service 84