Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?
Magellan Solutions
JULY 29, 2021
Luzuriaga further states, “The chatbot is at the bottom of the rung.” Given the overwhelming move to virtual call centers, using AI for quality monitoring and compliance control is essential for future growth. For all the hype around AI, surprisingly few companies have embraced it in call center operations.
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