Guest Post: The Importance of Surveys For Improving the Customer Experience
ShepHyken
MARCH 27, 2020
However, the way you deliver this question, as well as the metrics that quantify the response, determine the insight you’ll collect. Net Promoter Score (NPS). To calculate your Net Promoter Score, subtract the percentage of detractors from the percentage of promoters. Customer Satisfaction Score (CSAT).
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