Upstream Works
DECEMBER 11, 2018
However, with a firm grasp of some of the advancements that 2018 has brought us, it’s logical to predict that these will continue to make an impact on Customer Experience Management in 2019. The post Customer Experience Management in 2019 appeared first on Upstream Works. AI, Bots & RPA. www.upstreamworks.com.
NICE inContact
SEPTEMBER 5, 2019
Will Artificial Intelligence (AI) completely transform the consumer experience and bring contact center software out of the dark ages? It’s not surprising that many contact center leaders feel a little unsure of when, where or why to implement AI in their call center operations.
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Avaya
JUNE 24, 2019
Some key innovations within this partnership include: Virtual Agents: Virtual assistant technology is a key driver of the global contact center software market’s projected CAGR of 22% between 2019 and 2024. The post Application Ecosystems and the Future of the Contact Center appeared first on Avaya Connected Blog.
Upstream Works
MARCH 21, 2019
Establishing customer trust and loyalty is the single most important aspect of customer experience, according to the Dimension Data 2019 Global Customer Experience Benchmarking Report. The report also identifies speed of resolution, agent knowledge and ease of contact as key factors which foster that trust and loyalty.
Speaker: Laura Sikorski, Contact Center Consultant
Robust Contact Center software features that will enhance your operation. November 5, 2019 9:00 AM PST, 12:00 PM EST, 5:00 PM GMT Tune in on November 5th and learn things such as: Using the phone tree to help your customers, not frustrate them. ROI from technology improvements.
UJET
JUNE 25, 2021
According to ourfall 2019 survey, 61% of customers were using a mobile device for support, and 48% were using in-app messaging with agents for on-demand delivery services. Contact Center software that supports agents in connecting with their customers is essential.
CSM Magazine
APRIL 15, 2020
We are excited to offer Puzzel customers a modern, integrated customer engagement platform purpose built for contact centers.”. Puzzel is a leading cloud-based contact center software provider and was a pioneer in offering integrated customer engagement as an easily-deployed service. About Puzzel.
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