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Will Artificial Intelligence (AI) completely transform the consumer experience and bring contactcentersoftware out of the dark ages? It’s not surprising that many contactcenter leaders feel a little unsure of when, where or why to implement AI in their call center operations.
However, with a firm grasp of some of the advancements that 2018 has brought us, it’s logical to predict that these will continue to make an impact on Customer Experience Management in 2019. Not surprisingly, along with an increase in chat is an increase in self-service overall. AI, Bots & RPA. www.upstreamworks.com.
Digital transformation is about creating experiences that matter, but what does this look like within the contactcenter? Effortless self-service, agent augmentation, interaction insights, smart pairing…nowhere close to what one vendor alone offers today. We extended collaboration with Avaya A.I. Is your interest piqued?
Establishing customer trust and loyalty is the single most important aspect of customer experience, according to the Dimension Data 2019 Global Customer Experience Benchmarking Report. The report also identifies speed of resolution, agent knowledge and ease of contact as key factors which foster that trust and loyalty.
Speaker: Laura Sikorski, Contact Center Consultant
Robust ContactCentersoftware features that will enhance your operation. Robust ContactCentersoftware features that will enhance your operation. November 5, 2019 9:00 AM PST, 12:00 PM EST, 5:00 PM GMT ROI from technology improvements.
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