2019 Contact Center Workflow Innovation 
TechSee
MARCH 12, 2019
But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019.
TechSee
NOVEMBER 3, 2020
With 61% of customers today reporting that they would avoid technician visits unless strictly necessary (based on an October 2020 survey ), innovative field service organizations have been turning to remote support alternatives in lieu of face-to-face visits. Pandemic-driven need for safety. Advances in field service technology.
Expert insights. Personalized for you.
112 
Let's personalize your content