Oracle

MAY 7, 2019

” In the 2019 Magic Quadrant for Field Service Management, Gartner evaluates 14 vendors. Leaders have many successful integrations with multiple systems of record (especially ERP and CRM systems) from multiple providers; and many deployments in multitenant deployment models. Gartner Leaders Quadrant Description.

Management 75

Management Competitive Advantage Report Chatbots 75

NICE inContact

FEBRUARY 6, 2019

Voice of the customer, analytics and AI-driven technologies are important add-on pieces in addition to core contact center and CRM systems. Register for our webinar CX Transformation in 2019 to learn more on CX transformation. Stay tuned for part 3 of the blog where I will explore how cloud can drive better, faster and innovative CX.

Net Promoter Score 137

Net Promoter Score Contact Center Average Handle Time Effort Score 137

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Renewal Center is available in beta now and will be released in the Summer of 2019.

Effort Score 75

Effort Score Analytics Report Engagement 75

Oracle

SEPTEMBER 12, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Here are 5 of the upcoming, fascinating sessions focused on Siebel CRM. Role-Based Benefits of Siebel CRM.

CRM 40

CRM ROI Case Study User Experience 40

Optimove

FEBRUARY 13, 2020

This can serve as proof of how boiling hot the world of CRM is – the one we envisioned years ago and spearheaded in many ways for about a decade now. So now, without further ado, we present you with the 2019 Optimove Year in Review. In 2019, we have seen another increase in various key performance indicators. What Lies Ahead.

CRM 52

CRM Comparison Communication Groups 52

Oracle

JULY 25, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Learn from the Oracle product leadership about the latest innovations in commerce, CPQ, loyalty, and subscription offerings.

Omni-Channel 60

Omni-Channel Retail Leadership Innovation 60

Qualtrics

MARCH 14, 2019

X4 2019 saw over 10,000 of the world’s Experience Management leaders gather in Salt Lake City for the biggest XM event ever seen. Here’s everything you need to know about the latest CX innovations from X4 Summit 2019: World-class customer experience in the palm of your hand. See Smart Routing in action. Book a demo.

Innovation 46

Innovation Customer Experience B2B B2C 46

TechSee

JUNE 4, 2019

Contact Center Pipeline , the magazine for contact center professionals, reports that the number one challenge for contact centers in 2019 is the lack of suitable desktop tools, especially for CRM and collaboration. In-house social networks and forums promote the sharing of best practices and knowledge across customer service teams.

Call Center 117

Call Center Training Technology Gamification 117

NICE inContact

AUGUST 13, 2019

The future of digital conversations is here — and innovations are enabling organizations to reach their customers like never before. With new innovations in omnichannel strategies, it’s possible to overcome traditional barriers to exceptional customer engagement and provide a complete digital experience.

Contact Center 27

Contact Center Customer Service Omni-Channel Innovation 27

NICE inContact

AUGUST 13, 2019

The future of digital conversations is here — and innovations are enabling organizations to reach their customers like never before. With new innovations in omnichannel strategies, it’s possible to overcome traditional barriers to exceptional customer engagement and provide a complete digital experience.

Contact Center 136

Contact Center Customer Service Omni-Channel Innovation 136

Peter Lavers

FEBRUARY 21, 2019

What were the key themes coming out of my coverage of February’s IBM’s showcase global conference Think 2019 in San Francisco? I was delighted to be invited by IBM Watson to Think 2019 in my role as an IBM Futurist. Disregarding the obvious IBM and sector-related hashtags (#Think2019 appeared in them all!), DataScience.

Conference 66

Conference Leadership Culture Customer Centricity 66

CSM Magazine

NOVEMBER 21, 2024

” Using BigChange, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one platform, ECO Providers has transformed the planning and management of complex, multi-team, energy saving projects.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

TechSee

JULY 31, 2019

billion in 2019 to USD 17.4 As is the case with many military innovations, technology transfer is now benefiting a broad range of industries. An increased need for automation and a growing demand for vision-guided robotics and other industry-specific systems are driving massive adoption of Computer Vision applications.

Self Service 149

Self Service Automotive Healthcare Retail 149

Optimove

JUNE 3, 2024

Optimove’s CRM Marketing capabilities – enhance personalization, contestant loyalty, and brand growth through advanced AI-driven campaigns – help marketers deliver exceptional, personalized experiences that boost retention and maximize contestant lifetime value, driving better results in a competitive market.

CRM 52

CRM Company Marketing Sports 52

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. Access Innovation selected BigChange to replace an existing job control system.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

SurveySparrow

FEBRUARY 3, 2019

10 Best customer experience software list for 2019: 1. These insights are used by the entire organization for the timely interruption to rescue at-risk customers or to engage more customers and most importantly to identify the innovations that your customers value most in you. Let’s dive in! SurveySparrow. SurveyMonkey.

Software 75

Software Customer Experience NPS Survey 75

ChurnZero

SEPTEMBER 3, 2019

ChurnZero Named 2019 SaaS Awards Winner: Best SaaS Product for Customer Services/CRM. ChurnZero is a winner in the 2019 SaaS Awards Program in the category, Best SaaS Product for Customer Services/CRM. Best SaaS Product for Customer Services / CRM. Global Software Awards Program Announces Final Winners. .

CRM 8

CRM Hospitality Software Innovation 8

Answer Dash

JANUARY 1, 2019

(This article is originally published at ICMI ) Hint: Focus on Agent Performance If you’ve sat through any customer service technology demos or walked the showroom floor at an industry conference, you’ve undoubtedly heard well-meaning sales folks speak of innovation, disruption, and automation.

Contact Center 67

Contact Center Knowledge Base Chatbots System 67

CSM Magazine

JANUARY 23, 2019

With this in mind, here are 10 top trends for contact centers and the customer experience in 2019. However, these same organizations frequently have no CRM or data management capability and don’t understand the customer journey or the desired customer experience. Innovating for the CX, not focusing on metrics.

Contact Center 55

Contact Center Chatbots Omni-Channel Analytics 55

Kustomer

DECEMBER 4, 2019

NEW YORK, NY — December 4, 2019 — Kustomer, the SaaS platform reimagining enterprise customer service, announced today it raised $60 million in Series E funding. ” During 2019, Kustomer delivered significant platform enhancements and innovation.

Customer Service 86

Customer Service Omni-Channel CRM Exceptional Customer Service 86

Upstream Works

JANUARY 22, 2019

Customer experience journey management and optimization will take precedence in 2019 as organizations continue to focus on driving greater productivity and efficiency and improved customer experience. These applications are often best-of-breed and highly valued by the contact center, including CRM, WFM, QM, and proprietary systems.

Customer Experience 94

Customer Experience Self Service Contact Center Omni-Channel 94

Optimove

APRIL 29, 2021

The team accumulates more than 3000 monthly hours of CRM Marketing experience and helps its clients achieve a 55% higher marketing contribution to revenue. In 2020, Optimove’s Strategic Services team worked with 41% more clients than in 2019, wrote 76% more reports, and accumulated almost 40,000 (!) Relieving a Universal Pain.

CRM 52

CRM Retail Report Technology 52

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Oracle

AUGUST 6, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. The post 5 Fascinating Marketing Sessions at Oracle OpenWorld 2019 appeared first on SmarterCX.

Marketing 47

Marketing B2C Roadmap ROI 47

Kitewheel

JANUARY 4, 2019

This transformation has given us a clearer picture of the path customer journeys will take in 2019 and how we can best support the changing landscape. That proved to be true in 2018, and we expect that 2019 will continue this growth. We predict that in 2019: More brands will bring journeys in-house.

Customer Journeys 45

Customer Journeys Analytics Trends Customers 45

Alliance by IFS

JUNE 28, 2019

HORSHAM, PA (May 27, 2019) — Astea International Inc., Strategic alliances with leading technology players like Astea enable us to deliver cost-effective integration and implementation services that are not only robust, scalable, and innovative, but also results-oriented.”. © 2019 Astea International Inc. www.astea.com.

Competitive Advantage 82

Competitive Advantage Customer Centricity Technology CRM 82

Oracle

SEPTEMBER 9, 2019

Oracle OpenWorld 2019 will take place September 16 – 19 in San Francisco, with over 2,000 unique sessions planned on topics including breakthrough innovation and technology. Presented by Tony Castiglioni, VP, Product Management, B2C, Oracle; Scott Tan, Head, CRM, ShopBack; Shashi Seth, SVP, Oracle Marketing Cloud, Oracle.

Technology 45

Technology Entertainment B2C Airlines 45

Optimove

DECEMBER 8, 2021

Additionally, in iGaming, as opposed to fashion, for example, the brand plays a smaller role in attracting and retaining customers – so more emphasis must be placed on experience and funnel optimizations, from acquisition to CRM, and everything in between. Where There’s a Will. So the will is there, as we can see.

CRM 52

CRM Marketing Competitive Advantage Fashion 52

Currency Alliance

DECEMBER 13, 2018

As a result, major loyalty trends for 2019 will see a wave of innovation as established brands trial new ways to retain share of mind. In 2019, the big loyalty trends will revolve around aligning the design of traditional points programs with broader business objectives – and undoing the divergence we’ve seen in recent years.

Loyalty 45

Loyalty Trends Loyalty Programs Rewards Programs 45

CSM Magazine

NOVEMBER 8, 2018

The Digital Excellence Research Summary Report 2019 is no different. The general market outlook for 2019 is also very encouraging. However, the fact that the average performance score given to CRM and AMS systems is a mere five and a half out of 10 should offer pause for thought – if not cause for concern.

Report 40

Report CRM Software System 40

NetBase

JULY 30, 2019

Ideation is not just the domain of your service/product innovation people – and if it is, it shouldn’t be! Strategy #9: Integrate CRM Data to See The Big Social Listening Picture. Social listening offers amazing insight, and combined with CRM data – a business could be unstoppable.

Strategy 62

Strategy Effort Score Metrics Course 62

Currency Alliance

JUNE 19, 2019

Because their ‘Picture your next destination’ gamified experience was integrated with their CRM, they successfully attracted over 130,000 new users in only 6 weeks. The program, built on rich insights and a sophisticated CRM solution, was able to reduce churn based on algorithms and increase daily engagement with personalized content.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Oracle

AUGUST 1, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Breakout session featuring Rob Tarkoff, EVP CRM/CX Cloud, Oracle. You can also view the full CX session catalog here.

Data 40

Data Case Study Customer Centricity CRM 40

SurveySensum

JULY 14, 2020

Also, his first book, ‘The Ten Principles Behind Great Customer Experiences’, won the CMI’s Management Book of the Year and is becoming the only book on its topic to win a major award, and the second book, ‘The Grid’, was shortlisted for 2019’s Management Book of the Year. . LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

West Monroe

JUNE 19, 2019

North America makes up 100% of West Monroe’s CRM revenue and the top vertical markets include financial services, energy & utilities, and manufacturing and distribution. We have a pulse on emerging technologies and capabilities and can help companies continually innovate to meet business goals.

Report 40

Report CRM Roadmap Consulting 40

SurveySensum

JULY 25, 2019

It’s 2019, CX is trending and becoming more important now than ever. Explore innovative ways to listen to your customers and know what they feel about your brand. Integrate feedback with CRM, Point of Sale, In-App, and Website. Isn’t frustrating for you as a consumer? Listen to the customers constantly.

Feedback 74

Feedback Tips Net Promoter Score CEM 74