Qualtrics

OCTOBER 23, 2019

This is why organizations are investing more resources than ever into initiatives like, Voice of Customer , Employee Engagement , User Experience, and Brand Management. Qualtrics, as an organization, is beyond just a survey platform. – Excerpt from Qualtrics customer survey interview. Download Now. [1-3]

Study 30

Study Consulting ROI Survey 30

Qualtrics

NOVEMBER 6, 2019

These kinds of responses are now commonplace at Mastercard, where the Global Customer Care team goes above and beyond to be the customers lifeline to the brand through service, intelligence and experience expertise. From there we could better understand the customers end-to-end experience.”. Join the Webinar.

Voice of Customer 33

Voice of Customer Touchpoint Hotels Customer Experience 33

COPC

NOVEMBER 13, 2019

Being certified to the COPC Customer Experience (CX) Standard, we are now more confident and able to proactively help customers solve their issues with a professional customer service system that improves both driver and customer satisfaction. voice of customers is the main responsibility of the customer centre.” .

Customer Satisfaction 8

Customer Satisfaction Voice of Customer Conference Consulting 8

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Show podcast and a regular contributor to Forbes. Denise Lee Yohn.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Show podcast and a regular contributor to Forbes. Denise Lee Yohn.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130