How to Improve Your Customer Satisfaction Score (CSAT) Score
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AUGUST 14, 2019
In the latest measurement, in Q1 2019, the ACSI was 76.5 In other words, when expectations change, so will the perceived quality and perceived value. Customers change: E xisting customers leave, and new ones come along. Design a customer-centric culture. out of 100. out of 100.
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