Customer Journey: Improving Customer Experience Through Mapping – Part 1 of 2
NobelBiz
JUNE 29, 2021
In 2020, 86 percent of customer support personnel will be more discriminating and have significantly greater expectations than in 2019. As customers become more attentive and on the lookout, this tendency continues to develop year after year. To do so, your firm must have completed its digital transition effectively.
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