Beyond Philosophy

FEBRUARY 11, 2019

My company, Beyond Philosophy was named as one of the Best Management Consultancy firms in the UK by the Financial Times. Over the years, I built up a profile on social media. If you can’t produce ROI that justifies your employment, you are not doing your job. FIVE WAYS TO KEEP YOUR CX PROGRAM ALIVE AND WELL IN 2019.

ROI 83

ROI Financial Consulting Social Media 83

Lithium

OCTOBER 9, 2019

Social media is a rapidly evolving business channel that can be hard for brands to keep up with. To assist B2C marketers in this, Forrester has completed The Forrester Wave TM : Social Suites, Q4 2019, in which Khoros was named a Strong Performer and performed better than or as well as the competition on 90% of the criteria evaluated.

Social Media 40

Social Media B2C ROI Report 40

Lithium

OCTOBER 9, 2019

Social media is a rapidly evolving business channel that can be hard for brands to keep up with. To assist B2C marketers in this, Forrester has completed The Forrester Wave TM : Social Suites, Q4 2019, in which Khoros was named a Strong Performer and performed better than or as well as the competition on 90% of the criteria evaluated.

Social Media 40

Social Media B2C ROI Report 40

SurveySparrow

JULY 17, 2019

More than half of these burning issues that you are running after are from the lack of proper customer experience management system in place. Worry not, where humans can’t help, a customer experience management software can! Customer Experience Management Software #1 SurveySparrow. The feedback system gets sidelined.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

Lithium

SEPTEMBER 12, 2019

So, what caused 500+ busy executives and managers from brands including USAA, Google, and Facebook to fly into Austin? Paid and organic social media are better together. Paid social media is vital for getting your products in front of your prospects and customers today. Yes, numbers. And not the vanity kind.

Engagement 40

Engagement Social Media ROI Multi-Channel 40

Lithium

SEPTEMBER 12, 2019

So, what caused 500+ busy executives and managers from brands including USAA, Google, and Facebook to fly into Austin? Paid and organic social media are better together. Paid social media is vital for getting your products in front of your prospects and customers today. Yes, numbers. And not the vanity kind.

Engagement 40

Engagement Social Media ROI Multi-Channel 40

NetBase

DECEMBER 3, 2019

The 2019 Consumer Experience Analytics Report: EMEA has answers! For the most part, businesses continue to evolve along with social analytics, but they’re falling behind. Keeping pace in a few, very fixable, ways would make a huge difference to their long-term ROI. Why, then, are brands failing to make the most of this insight?

Report 52

Report Analytics Entertainment Survey 52

Grade.us

JANUARY 10, 2019

How to use this Review Management Checklist. Auditing Review Management Checklist: Reviews are the foundation of almost any marketing campaign. Improving reviews then requires that you take stock of your review management campaigns and portfolios. You'll want to set specific goals for your review management campaign.

Management 42

Management Guidelines Industry Effort Score 42

Fox Metrics

JUNE 25, 2020

A 2019 Edelman Brand Trust Survey found that 60% of consumers trust the opinion of influencers about products and services. It’s not unusual for a customer to find products on social media, visit your website to get more information about the product and then make the purchase in the physical store. Social Media Upgrades.

Trends 111

Trends Marketing Social Media Advertising 111

Magellan Solutions

AUGUST 6, 2021

Furthermore, outsourcing staff leasing service to a BPO company guarantees an average annual return on investment (ROI) of 27.2%. Having this high rate of ROI has a business growth of 7% to 9% faster than those who do not outsource PEO. They can easily manage everything related to the cash flow management. Global Sky.

Social Media 52

Social Media Call Center Financial Banking 52

Eptica

JULY 10, 2019

Date: Wednesday, July 10, 2019 Author: Pauline Ashenden - Marketing Manager 5 tips for managing the increasing volume of customer queries. Published on: July 10, 2019. Author: Pauline Ashenden - Marketing Manager UK brands find themselves responding to around 463.5 With this tactic everyone benefits.

Self Service 56

Self Service Tips Management Chatbots 56

Comm100

JANUARY 11, 2023

A report by Forrester also showed high interest among workers and managers for the ability of AI tools to improve knowledge work. Customer expectations have expanded, and 83% of customers now expect immediate engagement with someone when contacting a company, up from 78% in 2019. Lower service costs and substantial ROI.

Customer Service 218

Customer Service Self Service Chatbots Healthcare 218

NetBase

AUGUST 16, 2019

Our NetBase LIVE conferences in Los Angeles and New York will have you in fighting shape to end 2019 on a high note! Are you ready to enter the new era in social analytics ? Where will you be on October 22 nd and 23 rd 2019 ? Crisis Alert: Managing Your Brand in an Unpredictable World. And Gil has some answers!

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Magellan Solutions

JULY 6, 2022

Furthermore, outsourcing staff leasing service to a BPO company guarantees an average annual return on investment (ROI) of 27.2%. Having this high rate of ROI has a business growth of 7% to 9% faster than those who do not outsource PEO. They can easily manage everything related to the cash flow management. Global Sky.

Social Media 40

Social Media Call Center Financial Banking 40

ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. In this role, he leads all aspects of Ellucain’s global Customer Success, Professional Services, and Technology Management organization. So, without further ado… .

Chief Customer Officer 53

Chief Customer Officer Customer Success Leadership Consulting 53

SurveySparrow

NOVEMBER 9, 2020

The global human resource management market is expected to reach USD 38.17 Yes, that’s the popularity of HR tools and HR management software among modern millennial users. From recruiting, onboarding process to taking feedback, HR management software automates everything! billion by 2027.

Software 59

Software Tools Management Employee Engagement 59

GetFeedback

JULY 19, 2019

And yet, it’s not surprising to know companies categorized as customer-centric reported much higher revenue than their counterparts, as documented in Hotjar’s 2019 State of Customer Experience Report. Find those managers and supervisors who need to understand your Voice of the Customer program and their role in it. Get the Guide.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

Fox Metrics

JUNE 25, 2020

A 2019 Edelman Brand Trust Survey found that 60% of consumers trust the opinion of influencers about products and services. It’s not unusual for a customer to find products on social media, visit your website to get more information about the product and then make the purchase in the physical store. Social Media Upgrades.

Trends 64

Trends Marketing Social Media Advertising 64

Eptica

FEBRUARY 6, 2019

Date: Wednesday, February 6, 2019 Author: Pauline Ashenden - Marketing Manager Why focusing on CX is key at times of change. Published on: February 06, 2019. Author: Pauline Ashenden - Marketing Manager Most industries today are radically different compared to 20 or even 10 years ago. Share this page on: Tweet.

Automotive 73

Automotive Social Media Contact Center Banking 73

NetBase

JUNE 26, 2019

As we’ll be sharing in our upcoming Global Social Media Analytics Report , brands are directing quite a bit of budget toward their analytics tools these days – and for good reason. The long-term ROI , of course: 113 Industries helped Ocean Spray use social analytics to find the next $100 million dollar idea. Why so much?

Social Media 56

Social Media Analytics Course ROI 56

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Here’s an updated list of some of what’s out there right now, as well as what you should look for in a social analytics tool. A Quick Refresher on Why You Need Social Analytics Tools. AdEspresso.

Social Media 77

Social Media Tools Analysis Analytics 77

Eptica

JULY 17, 2019

Date: Wednesday, July 17, 2019 Author: Taoufik Massoussi - Product Manager & Head of AI Empowering agility through AI-based Voice of the Customer programs. Published on: July 17, 2019. You might also be interested in these posts: 5 tips for managing the increasing volume of customer queries. Share this page on: Tweet.

Analytics 58

Analytics Social Media Retail Training 58

Team HGS

SEPTEMBER 30, 2019

By Scott Yates, General Manager, HGS. As we’ve been brought into the process, we’ve become experts at bridging critical gaps—for optimized CX and ROI —in other words, earning and retaining customers for the brand. Take, for example, the CX channel of social media. billion use social media, according to research.

Brands 40

Brands Social Media Contact Center Healthcare 40

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. Before you review the list, we wanted to take a moment to define social media analytics if you’re a little green.

Social Media 99

Social Media Analytics Tools Marketing 99

NetBase

OCTOBER 4, 2019

October 2019 Update: Trends change, technology advances, and correspondingly, social analytics and social media management tools become increasingly more powerful. What are the top social media tools to have on your radar in 2020? Social Analytics Tools Are evolving along with consumers.

Social Media 76

Social Media Tools Analysis Analytics 76

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. Before you review the list, we wanted to take a moment to define social media analytics if you’re a little green.

Social Media 85

Social Media Analytics Tools Marketing 85

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Here’s an updated list of some of what’s out there right now, as well as what you should look for in a social analytics tool. With that in mind, here are 21 Top Social Media Tools to consider in 2019: 1.

Social Media 52

Social Media Tools Analysis Analytics 52

NetBase

OCTOBER 16, 2019

As we shared in our 2019 Report on Financial Services Best Practices , banks are generally performing dismally when it comes to adopting technological advances: And a huge online advancement revolves around customer experience. Important note: Accurate insight is a social media analytics tool differentiator.

Banking 40

Banking Retail Feedback Social Media 40

NetBase

OCTOBER 16, 2019

As we shared in our 2019 Report on Financial Services Best Practices , banks are generally performing dismally when it comes to adopting technological advances: And a huge online advancement revolves around customer experience. Important note: Accurate insight is a social media analytics tool differentiator.

Banking 40

Banking Retail Feedback Social Media 40

Currency Alliance

JUNE 21, 2018

In brief: what we’d fully expected (and set out in our ‘ Top Loyalty Trends ’ blog several months ago) was large scale proliferation and diversification of loyalty marketing, as brands beyond established loyalty sectors discovered how better customer experience could deliver bigger ROI. Instant rewards. Technological Innovation. Not anymore.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

Magellan Solutions

MAY 16, 2021

These can be done via telephone, email, website, social media, and live chat. Whether for business growth, sales or ROI increase. Improves supply chain management as the chat is forwarded to the right department. This is based on the difference of using live chat between 2018-2019. Travel with 0.72%.

Telecommunications 52

Telecommunications Transportation Ecommerce Banking 52

ProProfs Chat

MAY 6, 2020

Customer Experience ROI Statistics. Customer Experience Through Social Media. 36% of organizations aim to improve agent, desktop, and CRM experiences in 2019. 50% of the brands say they are planning to increase CX-related technology spending in 2019. (Source: Adobe Digital Trends Report ) Tweet this.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

Grade.us

APRIL 17, 2019

Where can you go to get the Google Analytics, Tag Manager and Data Studio training you need? Covers: A-Z training covering Google Analytics, tag manager, data studio, data storytelling, audits, Excel, process and strategy. This course covers paid/organic search, copywriting, social media, and of course web analytics.

Analytics 21

Analytics Course Social Media Analysis 21

ProProfs Chat

NOVEMBER 29, 2019

These statistics of live chat on the website will help you learn its relevance for your business and how its use can help your support team manage customer expectations. 16% of customers prefer to use live chat software as customer support and service channel than self-service and social media platforms.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

ChurnZero

DECEMBER 20, 2019

billion people in the world connected to the internet and more than 3.499 billion active social media users. . The winners in C S Management will align their business objectives to the customer’s desired outcomes and experiences. Bri Adams , Customer Success Manager , ChurnZero . Dig in and enjoy. . . .

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

NetBase

JULY 22, 2019

Updated July 2019. Social Media Analytics , powered by Next Generation AI , comprises several techniques and tools. When combined, they provide a thorough understanding of your place in the social landscape, as well as the audiences you most want to target. Social Media Analytics Strategizing Starts Here.

Social Media 61

Social Media Analytics How To Entertainment 61

Gainsight

JULY 7, 2021

The result, as Moore explained, was that “Customer Success Management would soon ‘cross the chasm’ as a mainstream discipline across all businesses and industries.”. 2019 was a banner year for Pulse. What would be the long-term ROI of virtual events when it came to brand awareness, pipeline and bookings?

Social Media 45

Social Media Conference NPS Customer Success 45