CX University

NOVEMBER 21, 2020

Across this wide array of customer touchpoints, customers perceive a brand holistically and not the individual business units that make up the organisation. Which emojis are your customers using to remember their experiences with your brand? What are they telling their friends and family about you?

Net Promoter Score 98

Net Promoter Score Brands Effort Score Loyalty Programs 98

Currency Alliance

DECEMBER 13, 2018

As a result, major loyalty trends for 2019 will see a wave of innovation as established brands trial new ways to retain share of mind. Reward programs still have an important part to play in this effort; but they are only part of the picture. This should happen across touchpoints: social engagement, reviews, referrals, etc.

Loyalty 45

Loyalty Trends Loyalty Programs Rewards Programs 45

Currency Alliance

JUNE 19, 2019

More enlightened marketers, on the other hand, see points as a way to keep score of customer actions at many different touchpoints along complex customer journeys. Collecting data at more touchpoints is very useful. 1] Loyalty Magazine , June 2019, p17. A few – such as Tarte, a US cosmetics brand – are way ahead of the game.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

ProProfs Chat

MAY 28, 2020

To get things into perspective- according to a recent report, in 2019, an estimated 2.95 In 2019, sales from retail establishments amounted to 5.46 Keeping this in mind, brands are getting creative and innovative with their reward programs to create an army of loyal users. . trillion US dollars. .

Loyalty 93

Loyalty Brands Customer Experience Loyalty Programs 93

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. We believe these trends will occupy most brands’ efforts during 2019. Emotional loyalty: add incentives along many touchpoints in customer journeys. Define the strategy. demonstrating environmental responsibility.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

delighted

NOVEMBER 20, 2020

Retail customer experience was predicated around these physical elements and touchpoints: Are the employees helpful? Customer experience must now be consistent across all touchpoints to ensure customer needs are being met wherever customers choose to interact with your brand. apparel) compared to 2019.

Retail 70

Retail Customer Experience Omni-Channel Effort Score 70

Currency Alliance

NOVEMBER 14, 2019

But 2019 has seen a major uptick in brands breaking apart legacy architectures, and 2020 will see microservices embraced across industries and independent of company size. Brands reward more touchpoints to grow emotional loyalty. Reward programs are changing, but they are not going away. The tide is turning.

Loyalty 40

Loyalty Trends Hotels Loyalty Programs 40