2020 Related Topics 
eglobalis
NOVEMBER 14, 2020
Best Customer experience and Employee Experience experience Design Books of 2020 2021 List. The post Best Customer & Employee Experience Design Books 2020 2021 List appeared first on Eglobalis.
eglobalis
NOVEMBER 21, 2019
Customer Experience Best Books of 2019 -2020 Yearly List. The post Customer Experience Best Books of 2019 – 2020 Readings appeared first on Eglobalis.
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Alida
DECEMBER 10, 2020
At the beginning of 2020, Vision Critical made the strategic decision, guided by new leadership , to continue to help brands deeply understand their customers AND make it easier for them to manage the end-to-end customer experience. As part of this vision, our new brand, Alida , was unveiled to the world in September.
Experience Investigators by 360Connext
JANUARY 2, 2020
2020 – a year of vision ! 20 Customer Experience Commitments for 2020. Happy 2020! The post 20 CX Commitments for 2020 appeared first on Experience Investigators. I’m weirdly excited about this year. See what I did there?). This time of year is all about the BIG plans. I have total faith in you. You got this.
Advertiser: ZoomInfo
Is your team focused on building a reliable tech stack for 2020? Forward thinking sales leaders are starting to prioritize technology initiatives. As organizations chase new revenue targets, B2B sales leaders must examine cutting edge prospecting solutions that proactively help reps identify, connect with, and close qualified buyers faster.
Experience Matters
DECEMBER 30, 2019
I collaborated with our XM Institute faculty (Aimee Lucas, Ben Granger, Isabelle Zdatny, and Moira Dorsey) to pull together a picture of where we think XM will be heading in 2020. As we looked across the different elements we were expecting to see, an overall theme for 2020 emerged… The Year Of Insightful Actions.
Kerry Bodine
DECEMBER 30, 2020
And while it feels a bit odd to celebrate 2020 with a “Best of” post, I wanted to share the Bodine & Co. As 2020 unfolded, we all spent time wondering what our “new normal” would look like, both personally and professionally. The post Top 10 Customer Experience Posts of 2020 appeared first on Bodine & Co.
Advertiser: Vanilla Forums
2020 was a year unlike any we've seen in our lifetimes. Will these unprecedented times expedite the rise of branded communities? What can organizations do to ensure their business remains relevant? This year's Community Predictions has all the answers!
Speaker: Jared Johnson, Director of Product Strategy, Kin + Carta
Thursday August 13, 2020 11AM PDT, 2PM EST, 6PM GMT. How to factor new societal changes and customer behaviors into new continuum design. What is an omni-channel experience and how does it set the standard for CX.
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
Wednesday July 29th, 2020 11AM PST, 2PM EST, 6PM GMT. How to build and leverage authentic relationships with your customers. The types of benefits your customers can give you - reviews, referrals, references, and how to activate them.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Wednesday September 23, 2020 11AM PDT, 2PM EST, 6PM GMT The keys to making a solid business case for SLAs and empowerment. The four steps for implementing SLAs. A checklist for the seven components of a successful empowerment program.
Speaker: Dennis Snow, President, Snow & Associates
Wednesday, July 15 2020 11 AM PST, 2PM EST, 6PM GMT Inspire personal accountability in the workplace. Build “walk-through-fire” customer AND employee loyalty. Scale your customer success program without losing that personal touch.
Speaker: Daniel Quick, Head of Customer Education, Asana
January 22nd, 2020 10:00 AM PST, 1:00 PM EST, 6:00 PM GMT How to marry learner engagement and learning outcomes when designing content. Register now to reserve your spot! Can't make it? Register anyways and Skilljar will send a recording out after the event.
Speaker: Bryan Horn, Founder, CS Solutions
Thursday, August 27 2020 11AM PST, 2PM EST, 6PM GMT Examples of both HORRIBLE and FANTASTIC customer interactions. Why employee empowerment is a proven ROI and will create lasting customers of your brand. The humanity of customer experience.
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What does 2020 look like for this industry? Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics.
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