Call Center Dialer Software: Optimization Best Practices
NobelBiz
MAY 9, 2023
As we saw, dialing strategies are the methods of automatically dialing pre-programmed phone numbers based on certain criteria and logic. Abandon Rate must be monitored as progressive dialing does not measure agent or customer statistics. Requires Larger amounts of data to “churn” if higher ratios are set.
Let's personalize your content