2020 Abandon Rate e-support 
Comm100
FEBRUARY 9, 2021
In 2020, Covid-19 restrictions rendered the traditional open house event impossible. The handoff from support is seamless, it’s brought in great leads, and has led to shorter sales cycles. We knew that we weren’t reaching a whole demographic profile because we were only offering phone and email support.
Comm100
FEBRUARY 25, 2021
Many providers still have not digitized their healthcare customer service offerings, and still rely heavily on easily overwhelmed phone support channels. They needed to find a digital channel to help them reduce abandonment rates and increase bookings from donors. . Companies with strong omnichannel customer engagement see a 9.5%
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Kustomer
NOVEMBER 24, 2020
Kustomer Quickly Helps Rainbow Shops Reduce Abandon Rate by 60%, Improve Agent Satisfaction And Deliver A Modern Customer Experience. Rainbow Shops’ customer service centers are an integral part of their business, servicing its e-commerce channel and more than 1,000 stores with a staff of just 20 agents.
Inbenta
OCTOBER 27, 2021
It is no secret that more shoppers than ever are relying on e-commerce. And conversational AI chatbots are its secret weapon, harnessing natural language processing (NLP) to understand and talk ‘human’, while providing scalable, multilingual customer service and support that cuts response times and increases sales. Sounds interesting?
ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
ViiBE Blog
JANUARY 19, 2022
Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. Read now 2.2.
CSM Magazine
APRIL 28, 2021
” The Dixa platform targets “customer-centric” brands with customer-facing agents, such as scale-ups and companies in e-commerce, transport/delivery, fintech, gaming and more. Their phone support has been particularly advantageous, with the callback function reducing our abandonment rate by 5%.
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