Comm100

NOVEMBER 2, 2020

Let’s explore the top 6 chatbot examples of 2020. Embedded with resources the bank already has set up within the knowledge base, the chatbot can answer frequently asked questions, say, about the minimum requirements for getting a mortgage, or the bank’s available mortgage plans. A Chatbot to Help Mortgage Applications .

Chatbots 148

Chatbots Examples Customer Service Banking 148

Comm100

FEBRUARY 9, 2021

In 2020, Covid-19 restrictions rendered the traditional open house event impossible. Comm100 is a great way to interact with customers in real time. Customizable live chat with unlimited agents and chats – plus email, social media, SMS & knowledge base – all for free, forever! Get Comm100 Free. Comm100 Free.

Examples 148

Examples Industry e-support Abandon Rate 148

ViiBE Blog

JANUARY 19, 2022

Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly. Remote training Knowledge sharing is one of the major issues when it comes to remote work.

Customer Service 52

Customer Service Net Promoter Score e-support CRM 52

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

Comm100

APRIL 28, 2021

If a customer marks an interaction as unsatisfactory, for example, supervisors can review the live chat history and address any service issues directly with the agent who assisted them. See how you stack up: Comm100’s 2021 Benchmark Report found that the average live chat customer satisfaction (CSAT) rate increased by 1.5%

Measurement 134

Measurement Abandon Rate Net Promoter Score Wait Times 134

Comm100

FEBRUARY 25, 2021

They needed to find a digital channel to help them reduce abandonment rates and increase bookings from donors. . By adding live chat to their healthcare customer service, Canadian Blood Services boosted engagement, increased repeat bookings and encouraged further adoption of their self-serve web-based account management platform.

Healthcare 130

Healthcare Customer Service Omni-Channel Multi-Channel 130

delighted

MAY 4, 2022

Examples of this include a knowledge base or help center, tooltips in your platform, an interactive FAQ chatbot, how-to video content, and more. After a revamp of the Delighted Help Center in early 2020, we saw customer support volume consistently decrease , even as our customer base increased !

Self Service 79

Self Service Knowledge Base Abandon Rate Resources 79