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How Cadillac drives customer centricity in the luxury market

Alida

As a member of Cadillac’s global launch and lifecycle marketing team, I am obsessed about changing that perception. Luxury, the market that we’re in, is in flux. Today, the brands growing in the luxury market have a clearly articulated purpose. There’s no doubt innovation is important in the automotive business.

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How Telemarketing Philippines Helps 3D Technology Market Reach New Heights

Magellan Solutions

When we talk about telemarketing services in the Philippines , we often think about trillion dollar industries like healthcare, construction and automotives. Case in point: 3D technology market. After-market Parts Production – Half of US manufacturers believe in 3 to 5 years, 3D printing will be used for aftermarket parts.

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Nowhere to Go But Up: Bold AI Predictions for 2022

Uniphore

Post-2020 could easily be called the start of the Zoom Era. In particular, respondents noted that they would like AI to provide tips based on emotions (35%); develop a deeper connection with participants (29%); resolve customer service issues more quickly (26%); and provide on-screen transcription to help reduce a speaker’s accent (24%).

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Happy customers are closer than they appear

Think Customers

The automotive industry has been on a roller coaster ride of profit and loss in recent years. At the start of the COVID-19 pandemic, automotive sales tumbled in 2020 before surging demand and a global chip shortage sent prices skyrocketing in 2021. This article first appeared in the Customer Strategist.

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Brand Move Roundup – September 17, 2020

C Space

The Brand Move Roundup – September 17, 2020. The about-face will boost the fall TV inventory, restoring additional GRPs to marketers in an upended fourth quarter. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully.

Brands 40
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10 Innovative Ways Companies are Winning with AI Today

TechSee

In the first ten months of 2021, AI startups worldwide raised more than $50 billion across more than 2,000 deals — surpassing 2020 levels by 55%. Target Marketing and Advertising. Customer behavior can be tracked and analyzed to automate marketing tasks and better target ads and promotions. Prevent Disasters.

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5 Easy (and Effective) Routing Rules for Omnichannel

Comm100

Omnichannel routing allows companies to connect customers to the right agent at the right time, instantly and automatically. His query i s automatically transferred to Jennifer, who specializes in responding to public Facebook messages and is trained on when to consult the marketing team for PR advice. Customer journey.