2020 Automotive Customer Centricity Marketing 
Alida
DECEMBER 4, 2017
As a member of Cadillac’s global launch and lifecycle marketing team, I am obsessed about changing that perception. At the core of our strategy is a commitment to put our customers in the driver’s seat. We recognize that the best way forward is to be truly customer centric. Luxury, the market that we’re in, is in flux.
SurveyGizmo
OCTOBER 13, 2020
LOUISVILLE, COLORADO, OCTOBER 13, 2020. SurveyGizmo – a global leader in customer experience (CX) and voice-of-the-customer (VOC) technology – announced today that it has changed its company name to Alchemer. Customers are also supportive of the change. SurveyGizmo served us well. It is mission-critical to our business.
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SurveyGizmo
DECEMBER 15, 2020
Alchemer drives customer-centric transformation while safeguarding customer data. Louisville, Colorado, December 15, 2020 — Alchemer, one of the world’s leading customer experience (CX) and voice-of-the-customer (VoC) platform providers, today announced that it has earned ISO 27001 certification from NSF International.
Think Customers
JULY 29, 2022
Insights into what customers want and need are more important than ever as the economy and market conditions change. Businesses are eager to unlock insights that can help them adapt to change and reengage customers. The value of transparency Numerous industries benefit from insights into customer intent and preferences.
Comm100
APRIL 27, 2020
In a truly customer-centric organization, the only real way to deliver cohesive digital support is with an omnichannel approach. Omnichannel platforms give agents visibility into their customers’ entire conversation history, no matter which channel they reach out from. So, what makes this different from normal routing systems?
TechSee
JANUARY 25, 2023
Most field service departments operate in a highly competitive and customer-centric marketplace. link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001. Scott is the former Chairman of the AAA National Automotive Subcommittee and remains an active committee member.
SurveySensum
MAY 20, 2020
With the situation, there has been a change in the mindset of customers. The impact of COVID-19 has been felt by every small and big business and the marketing leaders need to rise above these disruptions and adapt to the New Normal that is evolving. How will COVID-19 affect Customer Experience?
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