Remove 2020 Remove Brands Remove Consumers
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Post-Pandemic Consumer Trends: What Brands Need to Know

Helpware

According to McKinsey, three-quarters of consumers experimented with new shopping behaviors during the pandemic. This means brands have had to embrace trends that suddenly saw an uptick throughout 2020 and 2021. The global Covid-19 pandemic and the resulting stay-at-home mandates changed how we live and work.

Trends 71
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Customer Service Trends 2020

TechSee

Their customers are more likely to make repeat purchases, to try additional products or services, and to recommend the brand to family and friends. To help you plan, we’ve highlighted nine of the biggest customer service trends for 2020. As 2019 comes to a close, they must better prepare for the new decade and beyond.

Trends 136
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Why are Top Brands Embracing AI Chatbots?

Comm100

From Starbucks to Duolingo and in almost every industry in between, top brands are turning to chatbots to improve their customer service and support operations. While some brands were initially hesitant to get onboard, thanks to tech advancements, these chatbot fears are being put to bed. Consumer appetite . Evolution of AI .

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State of Customer Experience 2020 – Northridge Report

Storyminers

Getting the latest information, statistics, and perspectives is time Dash consuming. More customers are using digital channels to reach brands, yet most companies are not adequately prepared, increasing both customer effort and frustration. Low customer effort drives brand loyalty and reduces cost. Below are some highlights.

Report 162
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Are We Building Relationships That Will Last a Lifetime?

Speaker: Lauren Feehrer, President and Founder of LoyaltyCraft Consulting

Genuine connections between brands and consumers happen when empathetic team members are enabled with effective conversational messaging technology. Even before COVID-19, a PWC study revealed that 59% of global consumers felt that companies had lost touch with the human element of customer experience.

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Consumer Spending Slowdown: How to Keep Customers Coming Back

Second to None

In the current economic landscape, consumer spending patterns have undergone a significant transformation. These have led to a softening of consumer spending. An item that was worth $1 in 2020 now costs $1.21. This means inflation is rising faster than spending, indicating pressures on consumers. Inflation is rising.

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Customer Experience Lessons from 2020: Experts Chime In

Experience Investigators by 360Connext

While it hasn’t been all sunshine and roses, better outcomes have emerged, and Yet many brands have been able to adapt and innovate at a pace previously unachieved. I asked a few customer experience leaders to share their lessons on what 2020 can teach us. CX Lessons from 2020: Coalition, Resilience, & Collaboration.