Daniel Group

MARCH 26, 2020

This edition focuses on ways to improve B2B Customer Experience in Sales. It is often said that the sales person gets the first sale but service and support get the future sales. So, to make that first sale or the fiftieth, the sales experience has to be the best it can be. Update: March 18, 2020.

Strategy 59

Strategy NPS Net Promoter Score Virtual Call Center 59

NobelBiz

AUGUST 18, 2020

The call center can be a wonderful place to work in, full of positivity and great people. And in the contact center world specifically, things get even messier. We’ve interviewed some of the brightest, most experienced minds in the call center on how to manage a call center efficiently. Let’s dig in.

Call Center 52

Call Center Management Gamification How To 52

ViiBE Blog

JANUARY 22, 2021

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. As a button directly embedded in Zendesk Support, ViiBE allows support agents to escalate tickets to video calls with the clients in need of assistance. In 2020, we saw a huge expansion of global users.

Self Service 52

Self Service Virtual Call Center Video Call Center 52

Magellan Solutions

JULY 27, 2021

Navigating the future with multilingual call center services. This can be avoided with the support of reputed multilingual call center companies. We offer all possible language and dialect as the top multilingual call center company in the Philippines. It’s understandable why the 2020 U.S.

Call Center 52

Call Center Tourism Virtual Call Center Transportation 52