2020 Case Study Return on Investment Touchpoint 
GlowTouch
APRIL 16, 2021
The SaaS industry saw rapid growth in 2020, and that should continue this year. Convert customer conversations into structured cases: The past is often prologue; you don’t need Shakespeare to see that. Software-as-a-service continues to flourish, and it is not by accident. A certified Woman-Owned Business and six-time Inc.
eGain Blogs
MAY 18, 2022
In a consumer survey we conducted during the pandemic, 57% of those surveyed reported getting different answers for the same question when they contacted a government agency through different channels and touchpoints. Sam: Case study 1: IRS | There’s an organization most of you are familiar with—the IRS.
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