Millennial Generation Customer Service – The Ultimate Guide
TechSee
OCTOBER 9, 2018
trillion in spending — in the United States by 2020. Utilize robust self-service tools such as FAQs, AI-powered knowledge bases and virtual technicians to help them find answers by themselves quickly. According to a Retale poll, 86% of Millennials said that brands should use chatbots to promote products and services.
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