The Paradigm Shift of Remote Support and the Future of Field Service Delivery
TechSee
NOVEMBER 3, 2020
With 61% of customers today reporting that they would avoid technician visits unless strictly necessary (based on an October 2020 survey ), innovative field service organizations have been turning to remote support alternatives in lieu of face-to-face visits. Advances in field service technology. Pandemic-driven need for safety.
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