Remove 2020 Remove Contact Center Workflow Remove Self Service
article thumbnail

The Paradigm Shift of Remote Support and the Future of Field Service Delivery

TechSee

With 61% of customers today reporting that they would avoid technician visits unless strictly necessary (based on an October 2020 survey ), innovative field service organizations have been turning to remote support alternatives in lieu of face-to-face visits. Advances in field service technology. Pandemic-driven need for safety.

article thumbnail

20 predictions for customer experience in 2020

Qualtrics

Our team of CX experts have looked into their crystal balls to see what’s coming around the corner in 2020. But we do expect AI to help drive adoption of virtual assistants and for it to become the primary channel of self service. And secondly, they’ll start analyzing contact center and digital data side-by-side.