CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. Access Innovation selected BigChange to replace an existing job control system.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

Kustomer

AUGUST 12, 2020

New York, NY – August 11, 2020 – Kustomer , the top-rated CRM for modern customer experiences, announced today that it has been recognized as one of the Fastest Growing SaaS companies of 2020 by SaaS Magazine. Kustomer was also recognized by the 2020 SaaS Awards for Best Customer Service or CRM.

Company 52

Company Self Service CRM Innovation 52

ChurnZero

AUGUST 4, 2020

ChurnZero is a finalist in the 2020 SaaS Awards Program in the Best SaaS for Customer Services or CRM category. . Now in it’s fifth year of celebrating software innovation, the Software-as-a-Service Awards program accepts entries worldwide including US, Canada, Australia, Asia, EMEA, and UK. . About ChurnZero.

Innovation 52

Innovation Software Course Touchpoint 52

CSM Magazine

OCTOBER 23, 2024

.” One of Baydale’s primary objectives for implementing the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, was control and visibility of its mobile workforce.

System 52

System Management CRM Customer Relationship Management 52

Optimove

APRIL 29, 2021

The team accumulates more than 3000 monthly hours of CRM Marketing experience and helps its clients achieve a 55% higher marketing contribution to revenue. In 2020, Optimove’s Strategic Services team worked with 41% more clients than in 2019, wrote 76% more reports, and accumulated almost 40,000 (!) Relieving a Universal Pain.

CRM 52

CRM Retail Report Technology 52

Comm100

DECEMBER 2, 2021

Customers demanded digital services to meet their needs, and as organizations rose to the demand, these high customer expectations led to innovative new services. One of the greatest challenges for financial services organizations has been juggling the need to push innovation while maintaining support for trusted and secure technologies.

Financial 239

Financial Trends Customer Experience Chatbots 239

Team Support

JANUARY 4, 2021

1 That’s what Matthew Jarzynski, vice president, human resources, Synergy, advises businesses as 2020 works its way into the history books. Celebrating milestones in 2020 not only looked different in terms of how we celebrated—virtually rather than all together—but also what we celebrated. 29, 2020 [link]. 29, 2020 [link].

Comparison 69

Comparison CRM Report Course 69

CSM Magazine

SEPTEMBER 12, 2024

.” Having made the switch to a BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, Ferris has put the system at the centre of its future growth plans.

Software 52

Software Management CRM Customer Relationship Management 52

Oracle

NOVEMBER 9, 2020

We ‘re back with the next installment of Markies Monday, a weekly blog series designed to help you learn more about the 2020 Oracle Markie Awards and its categories, finalists, and winners. Let’s take a look at three ways the Markie finalists gained a competitive advantage through innovation.

Competitive Advantage 76

Competitive Advantage Innovation Multi-Channel Banking 76

CSM Magazine

SEPTEMBER 11, 2024

.” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one integrated platform, Specialised has automated its workflows and processes.

Customer Service 52

Customer Service CRM Customer Relationship Management Hospitality 52

Thematic

DECEMBER 9, 2019

Welcome to 2020! When one player in the space creates an innovative solution, customers soon expect the same innovation from others. How do tech companies come up with these innovations? By listening to customer feedback, companies can monitor what works and what doesn’t, iterate and improve as they keep innovating.

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

CSM Magazine

JULY 17, 2024

” Assured has been using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one integrated platform, for around 2 years during which time the business has grown significantly.

CRM 52

CRM Customer Relationship Management System Financial 52

CSM Magazine

OCTOBER 2, 2024

” Using BigChange, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one platform, Mardon has centralised and automated many of its processes and workflows. .

Management 52

Management CRM Customer Relationship Management System 52

Optimove

SEPTEMBER 11, 2024

Innovate through testing and learning frameworks to adapt and improve marketing strategies. By 2020, the martech team was formalized, launching initial automations, and expanding CRM capabilities. Furthermore, FanDuel will innovate through testing and learning frameworks to adapt and improve marketing strategies.

Sports 52

Sports CRM Government Conference 52

CSM Magazine

MARCH 25, 2024

” BigChange provides customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence in one simple to use and easy to integrate system. BigChange eliminates inefficient paper-based processes and as a complete end-to-end solution, it typically replaces multiple systems.

Customer Relationship Management 52

Customer Relationship Management CRM System Customer relationships 52

CSM Magazine

MARCH 14, 2024

Working with BigChange to get the best from the 6-in-one solution, Green Spark has embraced it fully as its core CRM and management system, with RAMS and job processes being controlled by BigChange and customer sign-offs, via the field-based tablet apps. “BigChange has had a key impact on all aspects of our business. .

Management 52

Management CRM e-support Customer Relationship Management 52

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. What really stood out is which brands were pulling off these feats.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

CSM Magazine

JUNE 25, 2024

Srikrishnan Ganesan, CEO & Co-founder, Rocketlane commented: “Our unique combination of high-velocity innovation and robust capabilities sets us apart, and has helped us consistently win large, forward-thinking customers, including public companies.

Sales 52

Sales CRM Roadmap Software 52

CSM Magazine

AUGUST 6, 2024

Kiwi FM first implemented BigChange in early 2020 consolidating its planning, reporting, and financial processes into a single system. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Software 52

Software Financial Customer Relationship Management CRM 52

CSM Magazine

JUNE 5, 2024

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, Citrus has automated many routine tasks.

Groups 52

Groups Connections Software Management 52

CSM Magazine

JULY 11, 2024

” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one integrated platform, GEM has transformed the way it manages and reports on contracts.

Customer Relationship Management 52

Customer Relationship Management CRM System Resources 52

Oracle

NOVEMBER 23, 2020

Welcome back to Markies Monday, a weekly blog series designed to help you learn more about the 2020 Markie Awards categories, finalists, and winners. To learn more about the 2020 Markie Award finalists and winners, click here. After 11 months, the company launched the solution across 20 countries and in numerous languages.

Innovation 75

Innovation Customer Service Banking Self Service 75

CSM Magazine

OCTOBER 2, 2023

It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Software 59

Software Customer Relationship Management CRM System 59

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link]. Website : [link] /.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

TechSee

OCTOBER 9, 2018

trillion in spending — in the United States by 2020. Cloud-based, omni-channel CRM solutions. By moving your CRM systems to the cloud, and integrating it with all your customer engagement channels, you will achieve an omni-channel Millennial generation customer service experience. Self-service platforms. Personalization.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

CSM Magazine

OCTOBER 5, 2023

BigChange’s CRM functionality is also helping Blade grow its business. In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

System 59

System CRM Customer Relationship Management Report 59

CSM Magazine

DECEMBER 15, 2022

Chicago Glass has been established for over 20 years and, in 2020, became an Employee-Owned Company. From initial enquires logged in the CRM, quote production with customised documents, to the management of the enquiry, the sales process has been transformed with all information in one place.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

MARCH 27, 2024

D2 Facilities selected the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance , and business intelligence as it was user friendly yet offered the functionality and professional presentation required.

Management 52

Management Customer Relationship Management CRM System 52

CSM Magazine

MAY 16, 2024

” EnviroVent uses the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, across its installations and planning through to post work completion reporting.

Customer Relationship Management 52

Customer Relationship Management e-support CRM System 52

CSM Magazine

JANUARY 12, 2024

.” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

CRM 52

CRM Customer Relationship Management System Travel 52

CSM Magazine

JULY 17, 2023

The new Analytics Dashboards are part of the BigChange job management system which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , financial management and business intelligence.

Analytics 52

Analytics Customer Relationship Management CRM System 52

Currency Alliance

DECEMBER 17, 2019

This is the blog version of our Loyalty Strategy Guide 2020. For a more engaging read, click here to Currency Alliance Loyalty Strategy Guide 2020. Top priorities remain: getting all your customer data in one enterprise CRM. Double-down on getting all customer data into a single enterprise CRM, so that you can….

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64

CSM Magazine

MARCH 19, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

CSM Magazine

OCTOBER 19, 2023

BigChange is a cloud-based ‘6 in 1’ solution incorporating a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one system.

Customer Relationship Management 52

Customer Relationship Management CRM System Customer relationships 52

ChurnZero

OCTOBER 6, 2020

That’s why, starting this year, we’ll recognize organizations that have shown a commitment to fostering customer centricity with the 2020 ChurnHero Awards. Adoption Hero – An innovative way your team has successfully driven product adoption and customer ROI. The Award Categories. Onboarding Hero – Sendoso.

Net Promoter Score 40

Net Promoter Score Banking Video Innovation 40

TechSee

JANUARY 4, 2022

A Year of Innovation. This year, we are proud to have won the 2021 Best in Biz Award for Enterprise Product of the Year, TMC’s 2021 CRM Excellence Award, and the TMC Pandemic Tech Innovation Award. . A Year of Innovation. This was particularly vital after the hibernation hiatus of 2020. 2021 Year in Review.

Self Service 109

Self Service Insurance Innovation Infographics 109

CSM Magazine

NOVEMBER 14, 2023

.” EB Gas has now armed all field staff with a mix of mobile phones and tablets in order to access the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, in one system.

CRM 52

CRM Customer Relationship Management System Resources 52