Customer Journey: Improving Customer Experience Through Mapping – Part 1 of 2
NobelBiz
JUNE 29, 2021
In our article, we will explore the inner working of the customer journey, the mapping aspect of it, and also how it works in the omnichannel environment. Today, however, there are a plethora of alternative actions and channels. What makes the Omnichannel so unique? Fluidity is now the key to the consumer experience.
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