Live Chat Benchmark Data 2020
Comm100
JANUARY 7, 2020
For 2019 we analyzed 56 million live chats across 14 industries to expose how you can optimize your live chat strategy and exceed customer expectations. We’ve summarized the key points of the report here, focusing not only on trends from 2019 but also on what we think will happen with live chat in 2020. On average, 74.5% Download Now.
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