2020, Customer Relationship Management and Innovation

Crafting and Cascading a Customer Experience Strategy Across Global Organizations

eglobalis

JUNE 27, 2024

IKEA’s vision of creating a better everyday life is reflected in their commitment to sustainability, affordability, and innovative design. Philips focuses on improving people’s health and well-being through meaningful innovation, aligning their culture with this vision through extensive training programs and open communication.

Strategy

Strategy Customer Experience Net Promoter Score Customer Centricity

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way.

Customer Experience

Customer Experience Consulting Multi-Channel Leadership

Access Innovations Achieves 70 Per Cent Reduction in Paper with BigChange

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. The back-office resource required to record, schedule and report on jobs has been reduced, which in turn results in better service for our customers.

Innovation

Innovation CRM Customer Relationship Management Financial

7 signs you are stuck in customer experience survival mode

Talkdesk

FEBRUARY 16, 2021

Metrigy, an innovative research firm focusing on CX, contact centers and unified communications (UC), recently published survey data collected from 700 companies between August to October 2020 to understand how these companies are thinking about operating their CX teams and systems in a post-COVID world.

Contact Center

Contact Center Customer Experience Policies Competitive Advantage

Kustomer Named Fastest Growing SaaS Company of 2020

Kustomer

AUGUST 12, 2020

Kustomer is recognized for its unique approach to modernizing customer experiences in multiple industries as the company experiences unprecedented growth, top ratings, and executive team expansion. Kustomer was also recognized by the 2020 SaaS Awards for Best Customer Service or CRM. across 140 reviews.

Company

Company Self Service CRM Leadership

Customer Experience Virtual Events 2021 – Winter and Spring Spotlight Calendar

Oracle

JANUARY 28, 2021

Customer Relationship Management Conference (CRMC): Reconnecting the World of Retail. Oracle Live: Quarterly Update on Innovations for Advertising and CX. Design and Innovation: CXO Virtual Exchange. Field Service Connect: The Invite-Only Virtual Event for Leaders in Customer Success, Service & Support.

Customer Experience

Customer Experience B2B Conference Advertising

BigChange Begins AI Developments with Productivity-Boosting Email Generator

CSM Magazine

MARCH 25, 2024

” BigChange provides customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence in one simple to use and easy to integrate system.

Customer Relationship Management

Customer Relationship Management CRM System Customer relationships

BigChange Announces Walkthrough Guides to Ease New Software Roll-Out

CSM Magazine

OCTOBER 2, 2023

BigChange is an all-in-one job management system that typically replaces a series of separate systems. It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence.

Software

Software Customer Relationship Management CRM System

BigChange Drives Expansion at Grounds Maintenance Company Greenskape

CSM Magazine

JULY 26, 2022

” Using the BigChange job management platform , which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, Greenskape has transformed its business management.

Company

Company Customer Relationship Management CRM Customer relationships

BigChange Lifts the Weight of Job Management for Upholstery2u

CSM Magazine

JULY 12, 2022

Since implementing the BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence , in one simple to use and easy to integrate platform, Upholstery2u has streamlined workflows throughout the business.

Management

Management Customer Relationship Management CRM Report

Envirocare Transforms Grounds Maintenance Services with BigChange Tech

CSM Magazine

JULY 6, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management

Customer Relationship Management CRM System Resources

Green Spark Environmental Cleans Up Job Management with BigChange

CSM Magazine

MARCH 14, 2024

Using the BigChange job management system, which incorporates a tools mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence in one system, Green Spark has embraced technology to support sustainable business growth. .

Management

Management CRM e-support Customer Relationship Management

Assured Fire and Security Boosts Growth with BigChange Mobile Tech

CSM Magazine

JULY 17, 2024

” Assured has been using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one integrated platform, for around 2 years during which time the business has grown significantly.

CRM

CRM Customer Relationship Management System Financial

Blade Roofing Rolls-Out BigChange Field Service System and Mobile App

CSM Magazine

OCTOBER 5, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

System

System CRM Customer Relationship Management Report

Angloco Fights Job Management Fires with BigChange Field Service Tech

CSM Magazine

SEPTEMBER 21, 2023

. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.”

Management

Management Customer Relationship Management CRM Fashion

Chicago Glass Boosts Glass Polishing and Restoration Business with BigChange

CSM Magazine

DECEMBER 15, 2022

Chicago Glass has been established for over 20 years and, in 2020, became an Employee-Owned Company. Chicago Glass has also introduced an Architectural Spraying Division to repair damaged metal framework on-site for its trade customers.

CRM

CRM Customer Relationship Management System Resources

BigChange Launches Analytics Dashboards to Live Track Business Costs and Profit

CSM Magazine

JULY 17, 2023

The dashboards receive live data from across the business, including job updates from field operatives equipped with mobile devices, giving managers and staff complete visibility of all aspects of the business. As a cloud-based system, BigChange can be accessed anywhere through any internet-connected device.

Analytics

Analytics Customer Relationship Management CRM System

Ferris Building Claims Restorer Deploys BigChange Job Management Software

CSM Magazine

SEPTEMBER 12, 2024

” Having made the switch to a BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, Ferris has put the system at the centre of its future growth plans.

Software

Software Management CRM Customer Relationship Management

GEM Rolls-Out BigChange Mobile Tech for Building Services Contracts

CSM Magazine

JULY 11, 2024

” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one integrated platform, GEM has transformed the way it manages and reports on contracts.

Customer Relationship Management

Customer Relationship Management CRM System Resources

D2 Launches Facilities Management Division with BigChange

CSM Magazine

MARCH 27, 2024

.” D2 Facilities implemented the BigChange system to replace previous electronic workforce management packages which were failing to keep up with changing requirements and were becoming increasingly expensive. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

Management

Management Customer Relationship Management CRM System

BigChange Automation Drives Growth at Morgans Plumbing and Heating

CSM Magazine

MARCH 1, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management

Customer Relationship Management CRM Financial Customer relationships

BigChange Announces Awards to Honour Women in Field Service

CSM Magazine

MARCH 19, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management

Customer Relationship Management CRM Innovation System

BigChange Software Empowers Sustainable Growth for Kiwi FM

CSM Magazine

AUGUST 6, 2024

Since adopting the 6-in-1 solution, which seamlessly integrates back-office management processes with field operatives via mobile devices, Kiwi FM has doubled its operational workforce, expanded its geographical coverage and increased the number of customer sites it maintains by 50 percent.

Software

Software Financial Customer Relationship Management CRM

BigChange Drives 6-Fold Growth at Fit-Out Specialist FSE UK

CSM Magazine

SEPTEMBER 28, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, FSE UK has created end-to-end digital workflows.

Customer Relationship Management

Customer Relationship Management CRM Hospitality System

Specialised Fire & Security Detects a BigChange in Customer Service

CSM Magazine

SEPTEMBER 11, 2024

This means we have the time to have proper conversations which means BigChange is enabling our relationship building and ensuring we stand out against the faceless competition.” The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Customer Service

Customer Service CRM Customer Relationship Management Hospitality

Citrus Group Stays Connected with BigChange Job Management Software

CSM Magazine

JUNE 5, 2024

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, Citrus has automated many routine tasks.

Groups

Groups Connections Software Management

Jet Wash Shop Boosts Growth with BigChange Mobile Workforce Tech

CSM Magazine

MARCH 7, 2024

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Automotive

Automotive Customer Relationship Management CRM System

Lothian Vulcanising Services Breaks BigChange Record

CSM Magazine

JANUARY 12, 2024

” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

CRM

CRM Customer Relationship Management System Travel

Baydale Transforms Stock Management Using BigChange Job Management System

CSM Magazine

OCTOBER 23, 2024

” One of Baydale’s primary objectives for implementing the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, was control and visibility of its mobile workforce.

System

System Management CRM Customer Relationship Management

EnviroVent Boosts Productvity with BigChange Field Service Tech

CSM Magazine

MAY 16, 2024

The planning team loves it, the engineers and installers have embraced it, I wonder how we lived without it, and our customers are amazed at the information and updates we share with them.” EnviroVent operates a modern purpose-built carbon neutral headquarters and is dedicated to innovation, sustainability and taking care of its people.

Customer Relationship Management

Customer Relationship Management e-support CRM System

BigChange App Alerts Drivers to ULEZ and Other Restricted Zones

CSM Magazine

OCTOBER 19, 2023

Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Customer Relationship Management

Customer Relationship Management CRM System Customer relationships

BigChange Customer Portal Opens the Door to Corporate Business for Service Firms

CSM Magazine

SEPTEMBER 6, 2023

The portal provides a transparent, easy-to-access and real-time view of all jobs and finances; it’s exactly what their customers want.” ” The new Customer Dashboard is part of the BigChange job management system which incorporates a mobile workforce app.,

Customer Relationship Management

Customer Relationship Management CRM Customer relationships System

BigChange Smart Route Optimiser Promises to Reduce Operating Costs

CSM Magazine

JUNE 22, 2023

In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence.

Travel

Travel Customer Relationship Management CRM System

BigChange Elevates Green Ambitions for VM Elevators

CSM Magazine

JULY 4, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management

Customer Relationship Management CRM Resources Customer relationships

Dyno-Rod Roll Out BigChange Cloud and Mobile Tech

CSM Magazine

APRIL 21, 2022

Dyno-Rod implemented the BigChange platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, at the start of the pandemic when homeworking was first mandated.

Customer Relationship Management

Customer Relationship Management CRM Software Resources

DSSL Rolls-Out BigChange Mobile Field Service Management System

CSM Magazine

APRIL 18, 2024

” DSSL selected the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, after just one face-to-face demo.

System

System Management Customer Relationship Management CRM

BigChange Supports Business Growth at ECO Providers

CSM Magazine

NOVEMBER 21, 2024

” Using BigChange, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one platform, ECO Providers has transformed the planning and management of complex, multi-team, energy saving projects.

Customer Relationship Management

Customer Relationship Management CRM System Innovation

BigChange Job Management System Crucial for Engineering Company’s Growth

CSM Magazine

AUGUST 7, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , has meant that Crucial has been virtually paper free for more than 6 years.

System

System Management Customer Relationship Management CRM

Hodge Clemco Rolls-Out Paperless Working with BigChange Mobile Tech

CSM Magazine

JULY 10, 2023

Since rolling out the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , job finance and business intelligence , Hodge Clemco has quickly re-engineered many of its workflows.

Customer Relationship Management

Customer Relationship Management CRM System Customer relationships

Future Group Drives Productivity Gains with BigChange Job Management

CSM Magazine

FEBRUARY 23, 2023

The BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , in one simple to use and easy to integrate solution has transformed the way Future manages its mobile operation.

Groups

Groups Management Customer Relationship Management CRM

BigChange Helps Surface Repair Specialist Prymo Double Business

CSM Magazine

JANUARY 10, 2023

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity.

Customer Relationship Management

Customer Relationship Management CRM System Customer relationships

AinsCo Fire and Security Drives Business Growth with BigChange Tech

CSM Magazine

MARCH 30, 2022

In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. We now feel we own our system rather than the other way round!”

CRM

CRM Transportation Customer Relationship Management Exercises

BigChange Facilitates Business Transformation for Pinnacle Group

CSM Magazine

JANUARY 17, 2022

Pinnacle provides integrated Facilities Management across all sectors and the frontline operation makes around 1,400 call outs per day with an 80/20 split between scheduled and reactive. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Groups

Groups Customer Relationship Management CRM Financial

Burry Sealants Expands with Mobile Workforce App Roll-out

CSM Magazine

NOVEMBER 30, 2023

” Since implementing BigChange, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools, Burry has seen its business increasingly grow.

Customer Relationship Management

Customer Relationship Management CRM System Report

Crafting and Cascading a Customer Experience Strategy Across Global Organizations

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

Trending Sources

Access Innovations Achieves 70 Per Cent Reduction in Paper with BigChange

7 signs you are stuck in customer experience survival mode

Kustomer Named Fastest Growing SaaS Company of 2020

Customer Experience Virtual Events 2021 – Winter and Spring Spotlight Calendar

BigChange Begins AI Developments with Productivity-Boosting Email Generator

BigChange Announces Walkthrough Guides to Ease New Software Roll-Out

BigChange Drives Expansion at Grounds Maintenance Company Greenskape

BigChange Lifts the Weight of Job Management for Upholstery2u

Envirocare Transforms Grounds Maintenance Services with BigChange Tech

Green Spark Environmental Cleans Up Job Management with BigChange

Assured Fire and Security Boosts Growth with BigChange Mobile Tech

Blade Roofing Rolls-Out BigChange Field Service System and Mobile App

Angloco Fights Job Management Fires with BigChange Field Service Tech

Chicago Glass Boosts Glass Polishing and Restoration Business with BigChange

BigChange Launches Analytics Dashboards to Live Track Business Costs and Profit

Ferris Building Claims Restorer Deploys BigChange Job Management Software

GEM Rolls-Out BigChange Mobile Tech for Building Services Contracts

D2 Launches Facilities Management Division with BigChange

BigChange Automation Drives Growth at Morgans Plumbing and Heating

BigChange Announces Awards to Honour Women in Field Service

BigChange Software Empowers Sustainable Growth for Kiwi FM

BigChange Drives 6-Fold Growth at Fit-Out Specialist FSE UK

Specialised Fire & Security Detects a BigChange in Customer Service

Citrus Group Stays Connected with BigChange Job Management Software

Jet Wash Shop Boosts Growth with BigChange Mobile Workforce Tech

Lothian Vulcanising Services Breaks BigChange Record

Baydale Transforms Stock Management Using BigChange Job Management System

EnviroVent Boosts Productvity with BigChange Field Service Tech

BigChange App Alerts Drivers to ULEZ and Other Restricted Zones

BigChange Customer Portal Opens the Door to Corporate Business for Service Firms

BigChange Smart Route Optimiser Promises to Reduce Operating Costs

BigChange Elevates Green Ambitions for VM Elevators

Dyno-Rod Roll Out BigChange Cloud and Mobile Tech

DSSL Rolls-Out BigChange Mobile Field Service Management System

BigChange Supports Business Growth at ECO Providers

BigChange Job Management System Crucial for Engineering Company’s Growth

Hodge Clemco Rolls-Out Paperless Working with BigChange Mobile Tech

Future Group Drives Productivity Gains with BigChange Job Management

BigChange Helps Surface Repair Specialist Prymo Double Business

AinsCo Fire and Security Drives Business Growth with BigChange Tech

BigChange Facilitates Business Transformation for Pinnacle Group

Burry Sealants Expands with Mobile Workforce App Roll-out

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