How to prepare your call center for holiday shipageddon
Talkdesk
NOVEMBER 16, 2020
2020 has been an extraordinary year for brands and retailers. COVID-19 has accelerated the channel shift from in-store purchases to e-commerce, leading many companies to rapidly adopt and upgrade their digital capabilities, while others were ill-prepared. But 2020 is no ordinary year. The same goes for self-service.
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