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How to Accelerate Credit Union Digital Transformation

Comm100

While telephone and email were once the go-to support channels, today’s members now expect more. Members that traditionally sought in-branch support now expect digital services to supplement their member experience. The need to shift towards digital support is also increasing as Millennials and Gen Z reach financial maturity.

Chatbots 222
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What the 2020 Holiday Season Reveals About the New Role of CX

Kustomer

2020 likely changed the CX industry for good, and there may be nothing more ill-advised than to ignore the lessons learned during the past year. What is already a stressful time of year, was now uncharted territory. An increase in inquiries was not the only challenge that CX organizations faced during the 2020 holiday season.

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It’s Time for Seamless Mobile Customer Service

GetFeedback

In fact, it’s estimated that by the end of 2018, mobile purchases will represent 27% of all e-commerce purchases. Holding onto those hard-won customers is key to a successful business since the cost of acquiring new customers is nearly seven times the cost of maintaining an existing one. Offer mobile messaging and SMS support.

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40+ Live Chat Statistics for 2020

ProProfs Chat

This is exactly what customers expect from a brand when they approach them for support. The growing expectations are inclusive of: 24*7 support. While some feel hesitant about adopting a new support strategy, others tend to prefer it on their website for the following reasons. Live Chat Statistics 2020: 40+ Live Chat Facts.

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How to prepare your call center for holiday shipageddon

Talkdesk

2020 has been an extraordinary year for brands and retailers. COVID-19 has accelerated the channel shift from in-store purchases to e-commerce, leading many companies to rapidly adopt and upgrade their digital capabilities, while others were ill-prepared. But 2020 is no ordinary year. So what’s the issue?

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What the Holiday Season Reveals About the New Role of CX

Kustomer

2020 likely changed the CX industry for good, and there may be nothing more ill-advised than to ignore the lessons learned about holiday CX during that year. What was already a stressful time of year, became uncharted territory for many organizations. Read on for a preview of our findings, and download the full report here.

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4 Reasons Why Credit Unions Need to Offer Live Chat in 2022

Comm100

They need to offer the convenience of self-serve solutions, while providing personalized support and human experiences. As members migrated toward digital channels out of necessity throughout 2020 and 2021, new habits formed, and the convenience of digital services became apparent. Live chat improves agent experience .

Banking 130