Think Customers

DECEMBER 14, 2020

One of the many lessons 2020 has taught us is that game time just isn’t the same without fans. It typically costs five times as much to acquire a new customer than it does to retain an existing one, he said, and developing diehard fans can help brands score well into the future. But what’s the best way to develop diehard fans? “The

Omni-Channel 52

Omni-Channel Sales Rewards Programs Effort Score 52

delighted

NOVEMBER 5, 2019

Omnichannel retail makes products and services more accessible. For 2020 and beyond, the answer is both. In light of this, many traditional brick and mortar brands have taken an omnichannel approach to retail. Components of retail customer experience and measuring sentiment across all channels.

Retail 40

Retail Customer Experience Omni-Channel Effort Score 40

delighted

NOVEMBER 20, 2020

Omnichannel retail makes products and services more accessible. In light of this, many traditional brick and mortar brands have taken an omnichannel approach to retail. The current state of retail 2020: customer experience reimagined. Components of retail customer experience and measuring sentiment across all channels.

Retail 70

Retail Customer Experience Omni-Channel Effort Score 70

Currency Alliance

FEBRUARY 26, 2019

We believe these trends will occupy most brands’ efforts during 2019. An example of effective alignment of strategy with tactics include Australia’s Coles Supermarket chain and its flybuys reward program. This sounds remarkably simple, but this action delivered multiple benefits: driving program engagement.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45