Bold360

APRIL 15, 2021

FSIs that could quickly pivot and offload customer engagement toward self-service tools and leverage a centralized knowledge base (KB) had a big advantage, while digital laggards struggled to keep pace with customer service demand. Use digital tools to anticipate customer needs. Accelerating Digital-First CX.

Self Service 52

Self Service Customer Engagement Engagement Knowledge Base 52

CSM Magazine

AUGUST 10, 2017

trillion in 2020 — making up an astonishing compound annual growth rate between 27% and 40%. The value of relationships with friends and family isn’t based on the amount of money they spend when they are with you. It’s not even based on the number of interactions you have with them. This is a costly mistake. Possibly not.

Customer Insights 40

Customer Insights Customer relationships CRM Comparison 40

BlueOcean

OCTOBER 4, 2021

Exploring Customer Care in the Subscription Economy. The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. They need to know they can directly affect a subscriber’s lifetime customer value through every customer care interaction.

Customer Experience 194

Customer Experience Customer Care B2C Lifetime Customer 194

BlueOcean

OCTOBER 4, 2021

Exploring Customer Care in the Subscription Economy. The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. They need to know they can directly affect a subscriber’s lifetime customer value through every customer care interaction.

Customer Experience 156

Customer Experience Customer Care B2C Lifetime Customer 156