GlowTouch

DECEMBER 4, 2020

How Much Management Attention Will You Give My Business? Ideally, you want a dedicated account manager to handle your business. The vendor may offer a shared account manager to keep it cost effective. If that’s the case, ask the vendor about the account manager’s availability to your project. Tonya Morgan. Tonya Morgan.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

GlowTouch

SEPTEMBER 22, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan.

Contact Center 52

Contact Center Return on Investment Omni-Channel Sales 52

GlowTouch

AUGUST 26, 2020

Finally, you’d have to manage and maintain your in-house agents. Should you invest in enhanced security to keep your customers’ confidential information secure? Could you streamline and optimize your fulfillment process, perhaps by developing an omnichannel strategy? Simply put, you have a choice. Tonya Morgan.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

JULY 6, 2020

We specialize in helping clients obtain the highest return on their investment by offering omnichannel customer and technical support as well as results-driven solutions such as database management, back-office processing, live chat support services, and much more! 7 Questions to Ask Your Customer Support Vendor.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

LiveChat

OCTOBER 31, 2019

All organizations should take these steps to ensure they have the best possible data: Collect, cleanse, and organize customer data from multiple sources to create 360-degree customer profiles, so you can deliver relevant and seamless omni-channel customer experience. Automation doesn’t have to mean robotic.

Loyalty 57

Loyalty Strategy Omni-Channel Call Center 57

GlowTouch

FEBRUARY 16, 2021

A well-trained, third-party managing your customer support frees up your time for: ? Channeling your resources (space, hiring procedures, and training sessions) directly into the work itself. To see if the time is right to outsource customer support and to learn more about how you can manage a seamless transition, give us a look.

Trends 52

Trends Return on Investment Groups Consumers 52

GlowTouch

OCTOBER 15, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan.

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52

GlowTouch

JUNE 12, 2020

The right technologies or systems for omnichannel support and concurrent chats may reduce agents from burnout. It may be tempting to micro-manage your agents, especially if they’re working remotely. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales? Conclusion.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

JULY 13, 2020

Any operations manager in a customer support center will say that support tickets are one of the biggest cost variables that a company must face, in terms of both volume and duration. We help clients effectively scale their operations and seamlessly integrate customer success across their channels, platforms, and devices. Tonya Morgan.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

GlowTouch

JUNE 18, 2020

In many cases, business organizations have managed to bridge any such gap through effective training/onboarding programs. By investing in employees with great potential upfront, companies are in position to reap the rewards of their conscientious efforts for many years to come. Isn’t that any manager’s dream?

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

eglobalis

JUNE 27, 2024

Feedback and complaint management tools are essential for promptly addressing customer issues. Communication, continuous change management initiatives, and other strategies are essential to this alignment. Continuous change management initiatives help the organization adapt to evolving customer needs and market conditions.

Strategy 254

Strategy Customer Experience Net Promoter Score Customer Centricity 254

GlowTouch

APRIL 24, 2020

For instance, an in-house solution allows for closer management of day to day support processes, and some small businesses don’t really need an expanded workforce to handle customer issues. We help clients effectively scale their operations and seamlessly integrate customer success across their channels, platforms, and devices.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

JULY 2, 2020

Teaching and learning ‘verbal charisma’ can be a challenging task—for agents and managers! The following best practices are meant to help you build, train, and manage a personable, successful live chat team who delivers exceptional customer care and support. How to Select the Right Customer Support Channels for Your Company.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

GlowTouch

MAY 19, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How Customer Support Leaders Can Manage a Crisis Like COVID-19. Designating a core group of people to help manage problems and bottlenecks that can arise will help in three key ways. How will you keep operations running?

Management 52

Management Return on Investment Feedback Social Media 52

GlowTouch

SEPTEMBER 18, 2020

New personnel need a roadmap of expectations: do people work collaboratively or independently, is management top-down or is associate feedback encouraged? In this regard, consistency is part of the organizational DNA, and it is a tremendous tool for driving and managing performance. 7 Questions to Ask Your Customer Support Vendor.

Culture 52

Culture Company Government Leadership 52

GlowTouch

SEPTEMBER 22, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Sales 52

NobelBiz

MAY 9, 2023

Without even diving into the technology or settings, the simple fact of introducing an autodialer in its most simplistic form can bring a tremendous return on investment. This can be a powerful tool for outbound campaigns but requires careful monitoring and management to avoid abandoned calls and maintain compliance.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

GlowTouch

SEPTEMBER 17, 2019

Chat has been around for years and is a proven channel. Many perceive that it’s difficult to set up and manage. It’s easy to see that live chat provides an outstanding return on investment (ROI) for companies. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

ROI 73

ROI Company Multi-Channel Return on Investment 73

GlowTouch

JANUARY 15, 2021

1) Customer Relationship Management System (CRM). A CRM is a system to manage interactions with customers. Manage ads. 2) Ticket Management System. 2) Ticket Management System. jitbit.com – What Is a Ticket Management System. Sales Automation Tools 2020. Create & track tasks. Need More Help?

Tools 52

Tools Self Service CRM Infographics 52

Currency Alliance

NOVEMBER 17, 2020

If 2020 has taught us anything it is that diversification (or luck from being in the right sector) can be a lifeline. In November 2019 when we published the Top Trends for 2020 , we could not have known about the Covid-19 pandemic. Continued evolution to being truly customer-centric.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

eGain Blogs

MAY 18, 2022

Sam Hahn, Technology Evangelist at eGain spoke about the state of digital customer service and knowledge management in the public sector with Daniela Fayer, publisher at Defense One. Why knowledge management over content management? Those experiences are going to improve if you now focus on knowledge management.

Self Service 90

Self Service Government Case Study ROI 90

NobelBiz

FEBRUARY 23, 2023

Special cases : In some circumstances, contact centers might choose a hybrid architecture, maintaining parts of their UC infrastructure locally while storing other apps in the cloud for security and simplicity of management. The platform is simple to manage, and use indications may be tracked using a tracking interface.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

JUNE 7, 2021

Special cases : In some circumstances, contact centers might choose a hybrid architecture, maintaining parts of their UC infrastructure locally while storing other apps in the cloud for security and simplicity of management. The platform is simple to manage, and use indications may be tracked using a tracking interface.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52