Think Customers

DECEMBER 14, 2020

One of the many lessons 2020 has taught us is that game time just isn’t the same without fans. The key to turning casual buyers into loyal customers is delivering a great customer experience, and a key element on that front is having an omni-channel strategy. This is true as true in sales as is it in sports – probably more so.

Omni-Channel 52

Omni-Channel Sales Rewards Programs Effort Score 52

Interactions

DECEMBER 12, 2019

Also in-store there is a focus on expediting purchasing by making transactions more frictionless and finally those with brick-and-mortar stores are rewarding loyal customers with special invitation-only sales events and promotions. There is also a focus on improving the omnichannel customer experience as well.

Retail 62

Retail Loyalty Rewards Programs Self Service 62

delighted

NOVEMBER 5, 2019

Omnichannel retail makes products and services more accessible. For 2020 and beyond, the answer is both. In light of this, many traditional brick and mortar brands have taken an omnichannel approach to retail. Components of retail customer experience and measuring sentiment across all channels.

Retail 40

Retail Customer Experience Omni-Channel Effort Score 40

delighted

NOVEMBER 20, 2020

Omnichannel retail makes products and services more accessible. In light of this, many traditional brick and mortar brands have taken an omnichannel approach to retail. The current state of retail 2020: customer experience reimagined. Components of retail customer experience and measuring sentiment across all channels.

Retail 70

Retail Customer Experience Omni-Channel Effort Score 70

Bold360

APRIL 27, 2017

Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. trillion on travel by 2020. The Qubit Future of Travel Report 2016 shows that investing in customer satisfaction can be equally as important as competing on price points. Inspiring Real Loyalty, No Cards in Sight.

Tourism 56

Tourism Travel Customer Service e-support 56

Currency Alliance

NOVEMBER 14, 2019

The overarching loyalty trend of 2020 will continue to be brands getting to grips with digital transformation. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty. So, with that context, what will be the top loyalty trends in 2020? Some stars are sticks.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. Here’s what Rand Fishkin shares when asked : Hubspot has a great resource: [link] — Rand Fishkin (@randfish) June 11, 2020. The Customer Experience is among the top priorities among retailers for 2020 as Gartner revealed.

Customer Retention 21

Customer Retention Strategy e-support Social Media 21