Kustomer

APRIL 28, 2021

At this point it goes without saying, but the world shifted online rapidly in 2020. According to our recent research of over 500 US consumers, 71% reported shopping online more frequently during the past year. The Online Retail Opportunity. And unfortunately, right now, they are not delivering.

Retail 86

Retail Customer Service Chatbots Consumers 86

Comm100

FEBRUARY 1, 2023

It’s also interesting to note that nearly half of online students favored live chat as a way of replicating face-to-face access to staff. As demand for online education grows , monitoring the experience of both online and blended learners has become critical for every school. One study found that 73.4%

Effort Score 232

Effort Score Wait Times Video Communication 232

Qualtrics

NOVEMBER 20, 2020

With employee health and safety at the forefront of minds, this is how brands are adapting to Black Friday in 2020. Complementing in-store sales and support with online experiences. Diverting people online with early-bird discounts. To prevent time waste and added risk, brands have started to use virtual queuing.

Retail 26

Retail Omni-Channel Brands Video 26

C3Centricity

SEPTEMBER 14, 2020

Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. All this delivers trust in the experience.

Retail 274

Retail Trends Apparel Transportation 274

C3Centricity

APRIL 29, 2020

Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. All this delivers trust in the experience.

Retail 208

Retail Apparel Transportation Trends 208

Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. This results in lower wait times and fewer frustrated customers. So, how can businesses ensure their CX is up to scratch?

Omni-Channel 124

Omni-Channel Customer Experience Chatbots e-support 124

Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. This results in lower wait times and fewer frustrated customers. So, how can businesses ensure their CX is up to scratch?

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52