Top 5 Conversational Automation Considerations for Healthcare CX Providers
Uniphore
JANUARY 21, 2022
Using real-time data—including emotion, sentiment and intent analysis—AI-powered systems are substantially shortening and simplifying complex patient and member journeys. According to a Forrester survey, 17 of the largest healthcare plans have an industry average score of 70.2 Source: HealthPayerIntelligence, September 2021.
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