InMoment XI
AUGUST 3, 2022
The causes and effects of employee churn are complicated, but the bottom line for brands and organizations the world over is simple: employee expectations have changed, and workplace cultures’ view of the employee experience must change as well. How We Got Here. That advice sounds obvious enough, right? Trajectory Takeoff.
Experience Investigators by 360Connext
OCTOBER 5, 2021
Customers will say a lot about your brand, but you have to be listening in the right places. The post Happy CX Day 2021! Keeping up with those expectations is a key part of delivering great customer experiences. Keep your finger on the pulse of social media, user reviews, and customer questions.
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ECXO
JUNE 20, 2023
Fotocomposicion ECXO(1) Article source: The Rising Tide of Brand Purpose in B2B [link] There’s an old adage in customer experience. Business customers care about what your brand stands for. Brand purpose should be the driving force behind everything you do. Few brands have paid as much attention to it as it requires.
C3Centricity
JANUARY 3, 2022
It has moved from second position, to take the top spot in 2021. Insights are the foundation on which every single successful brand is built. If your brands are lacking strong positive growth, they are probably missing that insight that will make them powerhouses. The 6 Best Ways to Show you Respect your Customers.
Advertiser: Vanilla Forums
What does 2021 have in store for the community profession? Will these unprecedented times expedite the rise of branded communities? What impact has the global situation had on the community and what can we expect moving forward into 2021? 7 key trends to expect in 2021. Be prepared for 2021.
Comm100
MARCH 30, 2021
The customer panic caused by the pandemic has had lingering effects on business: companies are being called to do more with less, with over 80% of consumers expecting more empathetic or more responsive service in 2021. Today’s customers want to connect with their brands whenever, wherever, and however they want. All for free, forever!
TechSee
MAY 19, 2021
Companies have invested in their customer service function to differentiate and personalize their brand and improve overall operational efficiency. COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. consumers required assistance during the pandemic.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
With increased visibility into customer behavior, brands become well-equipped to leverage their technology, increase sales, and ensure returning customers. Join Hope Neiman, Chief Marketing Officer of Tillster, to learn how restaurants can create customized and seamless brand experiences that consumers desire.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
Brands that connect with customers on a personal, emotional level will be more successful than others. Learn how to humanize your brand by embracing empathy, creativity and compassion to drive real results. Join Rhonda Basler, Marketing Director of Hallmark Business Connections, to make your brand genuine and make it stick.
Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva
He'll share his wisdom on building communities of maximum value and impact for your customers as our keynote speaker at Super Forum 2021. Absolutely: A pioneer in creating community connection and brand love for world-class companies like Apple and Mercedes Benz. Street cred? Best-selling author of The Art of the Start 2.0,
Speaker: Adam Dorfman, Lindsay Harrison, and Erin O'Brien
Common mistakes brands encounter with local search and how to fix those. November 16th, 2021 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT Tune into this webinar to learn: How online search behavior is evolving. Four strategies to improve your local visibility for your business today.
Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter
Focus will be centered on the benefits of investing in omnichannel technology to help create customized, consistent, and branded experiences across your institution’s buyer journey. October 27, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST By the end of this session you will have learned: How others are using customer engagement tech.
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