Lumoa

MARCH 21, 2023

In This Article: Customer Experience 3 The Cult Of The Customer Chief Customer Officer 2.0 Everyone – even those who have zero contact with a customer – has a role to play in the customer’s experience.” – Shep Hyken Chief Customer Officer 2.0

Customer Experience 221

Customer Experience Chief Customer Officer Customer Experience Management Customer Centricity 221

TechSee

JUNE 16, 2022

Jim Iyoob, Chief Customer Officer at Etech Global Services. His Customer Service Foundations course was LinkedIn’s most-watched customer service course in the world in 2021! Shep Hyken, Chief Amazement Officer at Shepard Presentations. Jeanne Bliss, Founder and CEO at Customer Bliss.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Totango

JULY 23, 2021

In CS, the success of the team starts with the right leader, which, depending on the size of the company and team, could be the Director of Customer Success, the VP of Customer Success or the Chief Customer Officer. Below is a breakdown of these key roles and their primary responsibilities: .

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Customer Success Chief Customer Officer How To Sports 127

Talkdesk

FEBRUARY 5, 2021

Chapter One took place as a virtual event in January, and Chapter Two is currently slated for June 2021 in its customary analog form. . One continuous theme at NRF 2021: Retail’s Big Show—Chapter 1 is “ The Great Compression,” symbolizing the forced digital transformation companies had to endure in 2020. But now, things have changed.

e-support 87

e-support Retail Contact Center Self Service 87

Experience Investigators by 360Connext

NOVEMBER 10, 2020

Chief Customer Officer at Ericsson CXPA Board Member. Coalition, Resilience and Collaboration are strong reminders of what’s most important in any customer experience strategy. Understanding what we learned in this tumultuous year can help us move into 2021 with a bit more confidence. – Tabitha Dunn.

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Customer Experience Chief Customer Officer Communication Course 190

Gainsight

JANUARY 10, 2022

Gartner reported that inquiry requests from clients to talk about B2B Customer Communities grew 233% from 2019 to 2020. In a recent survey of client Chief Customer Officers, we found that 81% of respondents had an online Customer Success community or planned to build one this year.

Customer Success 27

Customer Success Chief Customer Officer Hotels Conference 27

TechSee

MARCH 7, 2023

Jeanne Bliss, CEO Customer Bliss – Jeanne Bliss guides companies to achieve business growth through leadership bravery and elevated business practices. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her techniques are field-tested and proven. She is known globally for transforming businesses.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

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Chief Customer Officer Customer Success Leadership Consulting 98

ClientSuccess

NOVEMBER 20, 2020

With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. The top customer success conferences are also great places for CSMs and team managers to workshop with others in the industry and start mapping out strategies for the year ahead.

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Conference Customer Success Chief Customer Officer Leadership 52

Wootric CX Blog

JANUARY 6, 2021

We thank our customers, partners, investors, advisors, and above all members of our exceptional team for their support, and for choosing to be on the CX journey with us. . Together, with InMoment, we will make 2021 an amazing year for customer experience!

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Omni-Channel Innovation Net Promoter Score Chief Customer Officer 105

ChurnZero

MAY 19, 2021

“It gives us great pleasure to be recognized as top tier choice in GetApp’s Customer Experience category, ” says ChurnZero’s Chief Customer Officer, Abby Hammer. The post ChurnZero Named 2021 Category Leader for Customer Experience Software by GetApp appeared first on ChurnZero.

Software 59

Software Chief Customer Officer Customer Experience Touchpoint 59

Gainsight

MAY 10, 2021

The more we thought about it, the more we saw parallels between some of our favorite movies and shows with the agenda we’re developing for Pulse Everywhere 2021. Familiar Favorites: Customer Success at Scale. Spotlight: Mary Poppen, Chief Customer Officer of Glint at LinkedIn. Register here. What’s in a name?

Chief Customer Officer 52

Chief Customer Officer Travel Handbook Roadmap 52

Help Scout

APRIL 27, 2021

While I’m writing this in March of 2021, having just experienced a generational winter in my home state of Texas that created a source of stories I can use to bore my future grandchildren to death, I realize one nice thing about power outages is a return to books. Be Our Guest: Perfecting the Art of Customer Service”.

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Customer Experience Retail Chief Customer Officer B2C 119

Gainsight

MARCH 10, 2022

In the 2021 season of The Game Changer Podcasts, Gainsight’s Adam Joseph, Regional Vice President-EMEA, pulled out all the stops for his listeners. Adam returned to the fundamentals of customer success, from getting started in the profession, to forging a CS organization in your company, and evolving it to hyper-scale.

Culture 59

Culture Chief Customer Officer Customer Success Competitive Advantage 59

ChurnZero

JANUARY 15, 2021

Now backed by a proven track record of keeping SaaS businesses afloat amidst change and uncertainty (situational circumstances that aren’t changing anytime soon), Customer Success is destined to be the most influential function in the organization as it progresses from retaining to growing revenue in the new year. Marley Wagner , Sr.

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Customer Success Effort Score eBook Self Service 52

Gainsight

JULY 27, 2021

Headlines in 2021 have broadcasted record low unemployment , labor shortages , and record numbers of workers leaving their jobs willingly, which is not a trend we could have predicted in April 2020. The post CS Careers and Compensation Skyrocket in 2021 appeared first on Customer Success and Product Experience Software | Gainsight.

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Chief Customer Officer Trends Hospitality Industry 52

ChurnZero

MAY 17, 2022

We’re delighted that some of the most trusted names in our industry are recognizing ChurnZero’s leadership and excellence in the Customer Success field.”

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Industry Chief Customer Officer Leadership Software 98

ChurnZero

DECEMBER 20, 2021

Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. How to Get Your Customer Success Tech Stack in Order – Discover the best practices to keep in mind when building out your CS technology stack. Team Building for Customer Success – Find out how to develop your CS team building skills.

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Chief Customer Officer B2B Leadership Customer Success 52

TechSee

AUGUST 14, 2023

Follow on LinkedIn Jeanne Bliss , Founder & CEO at Customer Bliss Jeanne Bliss is the Founder and President of CustomerBliss and Co-Founder of The Customer Experience Professionals Association. Jeanne has 35 years of experience helping companies elevate their position with customers and the marketplace.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Education Services Group

NOVEMBER 8, 2021

The 2021 Customer Success Leadership Study is out! Especially when they are telling a story about how Customer Success is booming. Without further ado – here’s a quick recap of the 2021 Customer Success Leadership Study! I don’t know about you, but I love data. Numbers are the best. Who owns what, when, and how?

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Study Leadership Customer Success Chief Customer Officer 52

Kustomer

AUGUST 26, 2022

As of last year, there were 850,000 active podcasts with over 48 million total episodes in all of 2021, a 20% increase from 2020. Their ‘quick-hit’ segments deliver customer-focused tips, tools and trends for optimizing your brand strategy through customer service. The Chief Customer Officer Human Duct Tape Show.

Customer Experience 95

Customer Experience Chief Customer Officer Competitive Advantage Hospitality 95

ChurnZero

FEBRUARY 8, 2022

Our customers’ performance and satisfaction are what motivate us to deliver the best possible software and service,” says Abby Hammer, chief customer officer of ChurnZero. “The The Best Software award from G2 is a testament that our customers are succeeding, and they are helping their customers succeed.

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Software Chief Customer Officer Touchpoint Customer Success 98

Oracle

MARCH 12, 2021

Customer Experience (CX) leadership is more important than ever before. According to Zendesk’s Customer Experience Trends 2021 report , half of customers say that CX is more important to them now than a year ago. Inclusion is essential to your success.

Leadership 97

Leadership Chief Customer Officer Connections Strategy 97

CX Centric

MARCH 3, 2021

CX-Centric hosted its first global online event of the year 2021 on the 27th of January. For this session we were very lucky to have the coveted Keith Kmett, Chief Customer Officer and Master Story Teller. What did the event entail? In this event, we had a lot of passionate and engaged people in one place.

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Chief Customer Officer Video Feedback Engagement 52

ChurnZero

OCTOBER 28, 2021

Q&A Recap: 2021 Customer Success Leadership Study Results Revealed. With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been in many ways just as challenging as the last. Speakers: Abby Hammer , Chief Customer Officer, ChurnZero.

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Study Leadership Customer Success Chief Customer Officer 52

CSM Magazine

AUGUST 19, 2021

Reuters Events: Customer Service & Experience 2021 will be returning to the virtual stage on October 5-6th and the event is committed to showcasing the world’s most customer-centric leaders. Reuters Events: Customer Service & Experience 2021 has assembled an unrivalled speaker faculty.

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Customer Service Chief Customer Officer Customer Experience Hotels 40

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. And… Scene.

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Chief Customer Officer Handbook Customer Success Knowledge Base 91

Totango

JUNE 10, 2022

As we saw in our 2021 State of the Customer Success Industry and Salary Report , the role of Customer Success Manager (CSM) is one of the fastest-growing jobs in the industry. In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Some of the key takeaways from the webinar included: .

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Customer Success Tips Chief Customer Officer Leadership 108

ChurnZero

DECEMBER 29, 2020

This article dives into each side’s argument as they debated for and against Customer Success owning these revenue sources. Top 4 Metrics Chief Customer Officers (CCOs) Must Know. And stay tuned for our next BIG RYG conference happening in fall 2021 (more details to come). Customer Success Around the Web.

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Conference Chief Customer Officer Customer Success Software 98

ECXO

APRIL 13, 2023

Research in 2021 into the maturity of mid-size and enterprise businesses in Europe by Zendesk tells an illuminating tale. Article source at Eglobalis: here : Here you can participate in our next event: Only 45 places available now on Zoom – Building a CX Driven B2B Operating Model by Eytan Hattem, Chief Customer Officer at Prodware.

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Culture Customer Experience B2B B2C 156

ChurnZero

DECEMBER 18, 2020

To help make sense of the survey data, give their expert take on what it means for Customer Success teams, and offer up maturity recommendations based on the findings, we invited Megan Macaluso, VP Customer Success & Operations at ESG, and Jay Nathan, Chief Customer Officer at Higher Logic, to join us for a webinar.

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Study Customer Success Chief Customer Officer Leadership 87

Gainsight

FEBRUARY 18, 2022

According to a recent release by the US Bureau of Labor Statistics , the number of people who quit their jobs in December 2021 alone was 4.3 In the whole of 2021, the trending voluntary separations came from the tech industry and healthcare, especially with many mid-career workers choosing to seek other work environments.

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Customer Success Chief Customer Officer Customer Centricity Healthcare 97

Customer Bliss

AUGUST 31, 2018

You may think of gaming as simply a favorite past time of your children or nieces and nephews, but did you know it’s actually on track to becoming a 180 billion dollar industry by 2021? The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

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Customer Journeys Chief Customer Officer Leadership Meeting 120

CSM Magazine

AUGUST 11, 2021

To this last point, results from a recent survey show that 83% of respondents believe that managing the entire customer journey, from acquisition to loyalty, is a top priority in 2021 — likely because great CX translates to customer loyalty, increased revenue and improvements in other top business objectives. About the Author.

Chief Customer Officer 59

Chief Customer Officer Social Media Feedback Loyalty 59

ClientSuccess

NOVEMBER 2, 2020

As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. 5 resources to set your CSMs up for success. The Human Duct Tape Show Podcast.

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Resources Customer Success Chief Customer Officer eBook 70

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. Camaraderie within the Customer Service (or Success) department is another way CX is a Team Sport. . — 1 2021 CX Day: CX is a Team Sport.

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Sports Chief Customer Officer Conference Customer Centricity 62

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.

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Customer Success Tools Management Chief Customer Officer 98