ChurnZero

MAY 17, 2022

We’re delighted that some of the most trusted names in our industry are recognizing ChurnZero’s leadership and excellence in the Customer Success field.” TrustRadius: ChurnZero earned the TrustRadius “Top Rated” award for the fourth consecutive year, based on verified user feedback from customers.

Industry 98

Industry Chief Customer Officer Leadership Software 98

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better!

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Customer Bliss

AUGUST 31, 2018

You may think of gaming as simply a favorite past time of your children or nieces and nephews, but did you know it’s actually on track to becoming a 180 billion dollar industry by 2021? Were customer support agents providing enough value? The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

Customer Journeys 120

Customer Journeys Chief Customer Officer Leadership Meeting 120

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Chief Customer Officer 52

Chief Customer Officer B2B Leadership Customer Success 52

Totango

JUNE 10, 2022

As we saw in our 2021 State of the Customer Success Industry and Salary Report , the role of Customer Success Manager (CSM) is one of the fastest-growing jobs in the industry. In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Some of the key takeaways from the webinar included: .

Customer Success 108

Customer Success Tips Chief Customer Officer Leadership 108

CX Centric

MARCH 3, 2021

CX-Centric hosted its first global online event of the year 2021 on the 27th of January. For this session we were very lucky to have the coveted Keith Kmett, Chief Customer Officer and Master Story Teller. What did the event entail? In this event, we had a lot of passionate and engaged people in one place.

Chief Customer Officer 52

Chief Customer Officer Video Feedback Engagement 52

ChurnZero

DECEMBER 18, 2020

To help make sense of the survey data, give their expert take on what it means for Customer Success teams, and offer up maturity recommendations based on the findings, we invited Megan Macaluso, VP Customer Success & Operations at ESG, and Jay Nathan, Chief Customer Officer at Higher Logic, to join us for a webinar.

Study 87

Study Customer Success Chief Customer Officer Leadership 87

CSM Magazine

AUGUST 11, 2021

To this last point, results from a recent survey show that 83% of respondents believe that managing the entire customer journey, from acquisition to loyalty, is a top priority in 2021 — likely because great CX translates to customer loyalty, increased revenue and improvements in other top business objectives. Achieve CX nirvana.

Chief Customer Officer 59

Chief Customer Officer Social Media Feedback Loyalty 59

ChurnZero

DECEMBER 29, 2020

This article dives into each side’s argument as they debated for and against Customer Success owning these revenue sources. Top 4 Metrics Chief Customer Officers (CCOs) Must Know. And stay tuned for our next BIG RYG conference happening in fall 2021 (more details to come). Customer Success Around the Web.

Conference 98

Conference Chief Customer Officer Customer Success Software 98

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. And the key to that?

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Customer Bliss

AUGUST 31, 2018

You may think of gaming as simply a favorite past time of your children or nieces and nephews, but did you know it’s actually on track to becoming a 180 billion dollar industry by 2021? Were customer support agents providing enough value? The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

Customer Journeys 100

Customer Journeys Chief Customer Officer Leadership Meeting 100

ClientSuccess

NOVEMBER 2, 2020

As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. The 2020 Customer Success Trends Toolkit. 5 resources to set your CSMs up for success. The Human Duct Tape Show Podcast.

Resources 70

Resources Customer Success Chief Customer Officer eBook 70

Lumoa

JUNE 22, 2021

And we get feedback, we measure it, we use it, and we we try, you know, as best we can to share it with the whole organisation. And this is what people are looking for in 2021. We’re now moving away from diversity, customer experience and go to a more like easy going question. People want things to be meaningful.

Customer Centricity 195

Customer Centricity Hotels Customer Experience Customer Journeys 195

Beyond Philosophy

MAY 12, 2021

Porte shared some of her insight on Verint’s recent study about supporting customer engagement efforts in the post-COVID era. . Porte says they were hearing from their clients worldwide that 2021 was posing challenges for them. Also, the customer demand for digital transformations was disrupting the workplace.

Customer Expectations 88

Customer Expectations Technology Analytics Chief Customer Officer 88

ChurnZero

OCTOBER 28, 2022

The Q&A portion of the webinar covered additional acute topics including the one process every Customer Success leader must focus on in 2023, why CSM book size should be based on customer count, and how to move Customer Success out of the sales team’s shadow. Peter Armaly, vice president of Customer Success, ESG.

Customer Success 52

Customer Success Chief Customer Officer Leadership Study 52

ChurnZero

MAY 17, 2022

We’re delighted that some of the most trusted names in our industry are recognizing ChurnZero’s leadership and excellence in the Customer Success field.” TrustRadius: ChurnZero earned the TrustRadius “Top Rated” award for the fourth consecutive year, based on verified user feedback from customers.

Industry 52

Industry Chief Customer Officer Leadership Software 52

Kustomer

AUGUST 19, 2021

Not only does it give up to date scores for how customers view their interactions with the brand, but it also gives current and authentic feedback for new product launches. This is just another way you can be a hero for your customers. I ran the support functions, all of the customer facing functions. Shame on us.

Chief Customer Officer 92

Chief Customer Officer Culture NPS B2B 92

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Amy Manning , VP of Customer Success, LawGeex. Jay Nathan , Chief Customer Officer, Higher Logic. Software vendors want in.

Conference 98

Conference Customer Success Leadership Sales 98

Gainsight

JUNE 2, 2022

Not only do they provide companies with the right software and support to scale their business, but they were also voted the #4 place to work by Glassdoor in 2021. Hubspot is an incredible organization that understands both the customer and employee experience. A female Chief Customer Officer ascended into the CEO position.

Chief Customer Officer 52

Chief Customer Officer Leadership Innovation Connections 52

SurveySparrow

JULY 3, 2021

Brands typically prioritized competitive pricing and product development over the actual experience of their customers. But the battle for sales, brand loyalty, and customer retention in 2021 and beyond will be won by businesses that take customer experience seriously and execute strategies that audiences connect with.

Brands 59

Brands Customer Experience Customer Journeys Social Media 59

Gainsight

APRIL 12, 2023

Later on, when we thought a new acquisition of raw technology was ready to scale (it wasn’t – it is now) In 2022 (like many companies), when we misread the “COVID bump” of 2021 for a secular change in software In each case, the mistake wasn’t being aggressive. To run a startup, you have to make bets. Teammates and clients will leave.

Self Service 52

Self Service Chief Customer Officer Software System 52

CustomerSuccessBox

JUNE 7, 2022

Anita Toth is the Chief Churn crusher at Anita Toth Inc. Top 100 Customer Success Strategist 2021. Top Influencer 2021 by Engati. She helps her B2B customers exponentially increase their net profits by utilizing the missed revenue opportunities caused by churn. I’m not. Absolutely.

Management 52

Management How To NPS Strategy 52

Lumoa

MARCH 21, 2023

In This Article: Customer Experience 3 The Cult Of The Customer Chief Customer Officer 2.0 Everyone – even those who have zero contact with a customer – has a role to play in the customer’s experience.” – Shep Hyken Chief Customer Officer 2.0

Customer Experience 221

Customer Experience Chief Customer Officer Customer Experience Management Customer Centricity 221