The Pivot to 100% Remote Training in the Contact Center
BlueOcean
OCTOBER 22, 2020
When the world hit the pause button in the face of COVID-19, putting our client’s customer care programs on hold wasn’t an option. Now, as we roll toward 2021, training teams can focus on driving improvement. Right off the bat, this will be a cross-functional effort. Getting training online was a success in itself.
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