SaleMove

JUNE 11, 2020

In this third installment of this blog series, we continue to discuss how to staff the contact centers of the future. Gartner predicts that by 2021, fifteen percent of all interactions will be fully handled via Artificial Intelligence. Let’s see how these bots are being implemented across industries.

Virtual Agent 52

Virtual Agent Contact Center Meeting Insurance 52

UJET

MARCH 22, 2021

When the pandemic first started, contact center operators were scrambling to support agents working from home. Huge investments were made ensuring agents had secure and remote access to the systems and tools they needed to do their job. Let’s walk through various use cases and the outcomes they drive.

Virtual Agent 82

Virtual Agent Self Service Contact Center Customer Journeys 82

NobelBiz

FEBRUARY 21, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

NobelBiz

FEBRUARY 15, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

Qualtrics

NOVEMBER 21, 2019

AI will drive up virtual agent adoption – and free up humans. Contrary to popular belief, virtual agents aren’t about to replace humans in front-end operations. But we do expect AI to help drive adoption of virtual assistants and for it to become the primary channel of self service.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38

Magellan Solutions

JULY 29, 2021

The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . Since conference attendance and networking events are likely to be significantly reduced in 2021 as long as there are COVID-19 health risks, AI-driven sales support and lead nurturing are a must-have.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

BlueOcean

OCTOBER 22, 2020

Virtual Training: Moving from Just “Getting It Done” to “Doing It Well”. Now, as we roll toward 2021, training teams can focus on driving improvement. And that begins with the three key pillars to successful remote agent training: preparation, expectations, and engagement. Making Virtual Agent Training Work for You.

Contact Center 156

Contact Center Training Effort Score Virtual Agent 156

Uniphore

JUNE 10, 2021

We also learned just how important contact centers are to our everyday lives. Today, as companies look past the pandemic, one thing remains certain: we now expect more from remote support centers than ever before. At Jacada, we recognized the challenges of overwhelmed—and often understaffed—contact centers early on.

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Call Center Self Service Contact Center eBook 246

Kustomer

JUNE 10, 2021

According to Vasili, not only is voice still relevant to CX in 2021, but in the last year, all communication channels have skyrocketed in popularity. Gabe’s sidekick and 20 years CRM contact center life. What are some of those big rock challenges that the contact center market’s facing? Read More Hide.

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Contact Center Consumers CRM Technology 80