CX Day 2021: A Reflection on My Customer Experience Journey
BlueOcean
OCTOBER 8, 2021
I recently took the plunge with a certification program to hone my skills, and I’m happy to announce I’m now a newly minted certified customer service professional. This shift has led to the advent of the Customer Service Officer, a role that didn’t even exist just a short time ago. The water utility company, based in the U.K.,
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