5 Top Customer Service Articles of the Week 5-31-2021
ShepHyken
MAY 31, 2021
Take a close look at number four, which is about optimizing for lifetime value, not just the cost of acquisition for a new customer. (I I bet you’ll find keeping your existing customers is far less expensive than acquiring new ones.). How to Speak Human: Words You Should Never Say to Customers by Joseph Michelli, Ph.D.
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