5 Top Customer Service Articles For the Week of April 26, 2021
ShepHyken
APRIL 26, 2021
9 New Findings from the 2021 State of the Contact Center Report by Tricia Morris. CustomerThink) Here are nine new findings from the 2021 State of the Contact Center Report which included 400 US and UK contact center and customer experience leaders. One of the main points is that customer service is becoming the face of a brand.
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