5 Top Customer Service Articles of the Week 5-31-2021
ShepHyken
MAY 31, 2021
How to Speak Human: Words You Should Never Say to Customers by Joseph Michelli, Ph.D. My Comment: The idea behind knowing your customer effort score is to determine the amount of friction your customers go through to interact with your organization, usually because of a customer complaint or support issue. by Stephanie Falkner.
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