ChurnZero

JUNE 18, 2021

ChurnZero has been named one of The Washington Post’s 2021 Top Workplaces in the Washington, D.C. Energage (formerly known as WorkplaceDynamics) is a leading provider of technology-based employee engagement tools that help leaders to unlock potential, inspire performance, and achieve amazing results within their organizations.

Government 98

Government Touchpoint Employee Engagement Software 98

Qualtrics

DECEMBER 9, 2020

Belonging has emerged as the top employee experience driver linked to engagement and well-being. Learn how this new driver should influence your 2021 HR priorities. Get the report: Explore the trends shaping the employee experience in 2021. Read more: 2021 Employee Experience Trends Report.

Employee Engagement 47

Employee Engagement Engagement Employee Experience Trends 47

Uniphore

JULY 23, 2021

Here’s how employee disengagement is hurting contact center CX and what you can do to motivate your agents again. Jacada's Call Center Life: 2021 Edition. Lean in and learn why we should listen to our customer service employees if we truly cared about customer experience.

Contact Center 246

Contact Center Call Center Social Media Employee Experience 246

SurveySparrow

JANUARY 2, 2021

There is no doubt about the fact that some of the changes in the workplace are sure to set the tone for workplace trends in 2021. Many of the changes that we saw in 2020 might outlast the year, are we ready for what 2021 holds for us? In fact, the year 2021 will bring in a bit more normalcy to our lives, both personal and professional.

Trends 90

Trends Communication Innovation Technology 90

SurveySparrow

DECEMBER 27, 2020

Let us look at some of the HR trends for 2021 and beyond that will impact the way we work: HR Trend #1. There is no real-life interaction at all when the new employee cannot meet up with their team. To interact with employees more and to increase employee productivity, you can run an employee engagement survey like this one.

Trends 92

Trends Leadership Analytics Employee Experience 92

Doing CX Right

DECEMBER 31, 2020

What are the best ways to advance customer experience and employee engagement in 2021 and beyond? The post Six Way To Advance CX in 2021 appeared first on Doing CX Right. Read what four experts have to say to achieve success.

Employee Engagement 59

Employee Engagement Engagement Customer Experience Customers 59

ClearAction

NOVEMBER 4, 2020

Intentional Customer Experience as North Star for 2021 Lynn Hunsaker. Persistent Forces for 2021. Will the dynamics behind this recent trend lessen in 2021? For most things requiring approvals, employees must specify in writing its contribution to customer experience and employee experience.” Not likely.

Customer Experience 77

Customer Experience Effort Score Wireless Policies 77

COPC

SEPTEMBER 26, 2022

a global customer experience (CX) consulting firm, announces the launch of its 14-part Employee Engagement Research Series. The first report provides a global view of employee engagement data and is now available at no cost. There is no cost to download Employee Engagement Research Series reports.

Employee Engagement 52

Employee Engagement Engagement Contact Center Call Center 52

Comm100

MAY 31, 2021

A decade-long study involving 100,000 teams found that increasing employee engagement can generate up to 18% more sales. Here are five top tips to help you get your agents engaged and onboard with your KPIs and lead your team on a journey to live chat excellence. Read our Live Chat Benchmark Report 2021 for more insight on AHT.

Net Promoter Score 246

Net Promoter Score Average Handle Time Effort Score Customer Satisfaction 246

Hello Customer

MAY 19, 2021

As demand increases, the importance of human based customer care centers will keep on growing throughout 2021. That’s why more and more people are being hired and re-skilled by companies to make sure they are able to serve the customer and meet their needs in the best way possible. To wrap up. And it won't disappear any time soon.

Competitive Advantage 98

Competitive Advantage Customer Care Customer Centricity Contact Center 98

The DiJulius Group

OCTOBER 6, 2021

Let’s face it, your employees have the choice right now to stay with you or to find a similar position for similar pay. A recent Forbes article revealed that in February 2021 the Achievers Workforce Institute found that 52% of employed adults were looking for a new job. Is anyone on your team currently part. Read Full Article.

Employee Engagement 52

Employee Engagement Communication Engagement How To 52

ShepHyken

DECEMBER 3, 2021

In April 2021, I had the honor of becoming the chief executive officer of Xpress Global Systems (XGS), a trucking company that specializes in transporting flooring products across all 50 of the United States. Dan Martin joined Xpress Global Systems, LLC (XGS) as Chief Executive Officer in April 2021.

Customer Experience 145

Customer Experience Net Promoter Score Self Service Effort Score 145

Playvox

APRIL 11, 2023

When employees feel connected to their jobs and have meaningful goals, agent performance increases. A 2021 Gartner study found that disengaged customer service reps create a high-effort customer service experience three times as often as engaged employees do.

Contact Center 63

Contact Center Employee Engagement Gamification Tips 63

Russel Lolacher

OCTOBER 24, 2022

In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. An instructor for Linkedin Learning, supporting training and employee development and more. He’s got some knowledge.

Employee Engagement 52

Employee Engagement Engagement How To Survey 52

SurveySparrow

MARCH 7, 2021

That’s why companies that want to retain talent focus on employee appreciation. . In 2021, employee recognition has gotten much harder than before. By no means does that mean that employee appreciation isn’t possible. If you’re looking for ideas to make your employees feel recognized, there’s no need to fret.

Employee Engagement 52

Employee Engagement Exercises Survey Culture 52

SurveySparrow

MARCH 7, 2021

That’s why companies that want to retain talent focus on employee appreciation. . In 2021, employee recognition has gotten much harder than before. By no means does that mean that employee appreciation isn’t possible. If you’re looking for ideas to make your employees feel recognized, there’s no need to fret.

Employee Engagement 52

Employee Engagement Exercises Survey Culture 52

COPC

MARCH 31, 2021

in conjunction with Executives in the Know, we learned key trends that businesses need to know for 2021, including: Companies were forced to fast-track strategic initiatives. The post Know These 4 Customer Experience Benchmarks to Succeed in 2021 appeared first on COPC Inc. Improving CX remained a priority. Download the report now !

Self Service 59

Self Service Customer Experience Customer Satisfaction Groups 59

Integrity Solutions

SEPTEMBER 2, 2022

Whether they’re sending the message via quiet quitting or actually giving two weeks’ notice, more and more employees are making it clear that burnout has taken a toll, they want to find more meaning and purpose in their work, and their companies haven’t done enough to address the problems. You have to do something about it.

Management 114

Management Employee Engagement Culture Leadership 114

Russel Lolacher

JUNE 15, 2021

There are some great resources on employee experience but certainly not nearly as much as around the customer experience. Employee engagement hovers around 9,000. — Shep Hyken (@Hyken) May 16, 2021. Can also be: The employee has choices. Make the employee feel special and appreciated. That says a lot.

Employee Experience 128

Employee Experience Customer Experience Customer Service Customer Journeys 128

SurveySparrow

SEPTEMBER 8, 2021

Kudos is an employee experience management software that prides itself on giving innovative employee engagement and management solutions to organizations of all sizes. Your HR team sees real-time feedback from employees and can take immediate action. Employee engagement software suite to deliver real-time appreciation.

Employee Experience 59

Employee Experience Software Management Employee Engagement 59

Qualtrics

OCTOBER 19, 2021

This year’s winners, announced at the 2021 Partner Summit, include: Korn Ferry: Employee XM Partner of the Year - Asia Pacific & Japan and Europe, Middle East & Africa and Innovation Partner of the Year. WSA: Employee XM Partner of the Year - Americas. Hall & Partners: Brand XM Partner of the Year - Americas.

Meeting 52

Meeting Innovation Consulting Employee Experience 52

NICE inContact

OCTOBER 30, 2019

Best Employee Engagement This category salutes clients who have utilized technology to successfully engage and motivate their workforce. Award winners will show the steps taken to improve their customer experience resulting in improvements in first call resolution, service level, or Net Promoter Score (NPS).

Net Promoter Score 120

Net Promoter Score Conference Hotels First Call Resolution 120

Tricia Morris

APRIL 21, 2021

Here are nine new findings from the 2021 State of the Contact Center Report: 1. Contact center transformation is well underway but challenges with communication and collaboration silos still linger, according to a new survey of 400 US and UK contact center and customer experience leaders commissioned by 8×8.

Contact Center 64

Contact Center Report Survey Communication 64

SurveyGizmo

DECEMBER 18, 2020

On December 16, 2020, Alchemer CEO, David Roberts, and VP of Customer Success, Ryan Tamminga, sat down with Jeannie Zaemes, Director of Growth Marketing, to discuss their predictions for how customer experience will change in 2021. You will also find other webinars about NPS, Employee Experience, and Risk Assessments.

Customer Experience 52

Customer Experience Trends Employee Experience NPS 52

SurveySparrow

DECEMBER 10, 2020

Whether you are planning to implement CRM software, a project management tool, team collaboration tool, or maybe an online survey tool, here we’ve mentioned the most popular ingredients to accelerate digital transformation in 2021 and beyond. In short, automation is one of the key ingredients of digital transformation in 2021.

Chatbots 52

Chatbots Social Media Survey System 52

CSM Magazine

OCTOBER 26, 2021

PCI Pal , the global provider of cloud-based secure payment solutions, has been announced as a finalist in WorkL Workplace of the Year Awards 2021, supported by The Telegraph, which acknowledges businesses with high employee engagement. For more information on the WorkL Workplace of the Year Awards visit [link].

Employee Engagement 52

Employee Engagement Industry Engagement Marketing 52

ShepHyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. She writes about what customers expect from companies in 2021 and what they actually get. In this post, we shall compare five customer expectations in 2021 to their reality.

Customer Experience 105

Customer Experience Self Service Advertising Customer Expectations 105

Oracle

JANUARY 25, 2021

From a sudden shift to remote work, to record unemployment , to the definition of what makes a worker an “ essential employee ,” last year was one that will go down in history. What does 2021 have in store for the workforce? ” That trend will likely continue into 2021. The prioritization of health and safety.

Trends 44

Trends Employee Engagement Report Retail 44

Integrity Solutions

DECEMBER 21, 2020

We’re all grateful for the rewarding and mutually valuable relationships we have with our clients, and we look forward to moving onward and upward with you in 2021. The post Reflections on 2020 and A Message of Thanks, Optimism and Hope for 2021 appeared first on Integrity Solutions.

Sales 65

Sales Training Consulting Tips 65

SurveySparrow

JUNE 12, 2021

Here’s our complete guide to the best time to send a survey in 2021. The Best Time To Send A Survey In 2021. That’s why at Surveysparrow, we’ve thought through the best time to send a survey in 2021, keeping in mind our new reality. The motivation behind deciding the best time to send a survey in 2021 is to get more responses.

Survey 52

Survey B2B B2C NPS 52

SurveySparrow

DECEMBER 23, 2020

Whether you want an employee engagement survey for your company or a pre-sales survey on your website, SurveySparrow is a great QuestionPro alternative. . On SurveyMonkey, you will find templates for all kinds of surveys, from employee engagement to internal communications. QuestionPro Alternative #2.

Survey 52

Survey Software Social Media Tools 52

SurveySparrow

SEPTEMBER 8, 2021

To listen and understand what your employees want or wish, you need to map their journey from the first day till the very last. And with no further ado, here’s a complete guide on how you can map out the entire employee journey in 2021. Understanding Employee Journey. What about employee engagement and their wellness?

Customer Journeys 52

Customer Journeys How To Employee Experience Employee Engagement 52

TechSee

APRIL 10, 2019

The company invested in coaching frontline talent and built a volunteer program called ‘Tiger Teams’ where employees engage in projects focused on improving customer experience in telecoms. IDC estimates that 75% of enterprise applications will use AI services by 2021.

Customer Experience 154

Customer Experience Strategy Customer Centricity Omni-Channel 154

Gainsight

MAY 10, 2021

The more we thought about it, the more we saw parallels between some of our favorite movies and shows with the agenda we’re developing for Pulse Everywhere 2021. She is a well-recognized customer experience thought leader, speaker, mentor, and author on performance, process improvement, and employee engagement. Register here.

Chief Customer Officer 52

Chief Customer Officer Travel Handbook Roadmap 52

Think Customers

JANUARY 4, 2021

Luckily, TTEC’s Liz Glagowski reunited with CX expert Dan Gingiss for their second LinkedIn Live ask me anything, EX for What’s Next: Most Standout Trends in Employee Experience for 2021. Here’s a recap of Dan’s best insights for driving positive and productive employee experiences in their happy hour discussion. Cheers (again)!

Employee Experience 52

Employee Experience Tips Fashion Trends 52

MyCustomer

MAY 20, 2021

TTEC, one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions, has bee 20th May 2021 TTEC EMEA Win 2 Customer Centricity Awards

Customer Centricity 40

Customer Centricity Employee Engagement Engagement Innovation 40

Daniel Group

JANUARY 26, 2022

2nd Reason: Customer Experience Increases Company Growth and Employee Engagement. According to an article in the Sloan Management Review , 15% of US B2B sales were digital in 2021. increase client loyalty and employee engagement, and 3.) Managers must add arrows to their competitive quivers. That is changing.

Customer Experience 105

Customer Experience B2B B2C Touchpoint 105