eglobalis
NOVEMBER 22, 2021
Best New Customer Experience and Design Books – 2021 List best employee experience and design books. The post Best New Customer Experience and Design Books – 2021 List appeared first on Eglobalis.
eglobalis
NOVEMBER 14, 2020
Best Customer experience and Employee Experience experience Design Books of 2020 2021 List. The post Best Customer & Employee Experience Design Books 2020 2021 List appeared first on Eglobalis.
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NICE inContact
MARCH 15, 2021
And with a lot of those challenges continuing in 2021, many contact centers are still struggling to manage with a variety of issues. The challenges of 2020 put contact centers agility to the test.
Comm100
MARCH 30, 2021
The customer panic caused by the pandemic has had lingering effects on business: companies are being called to do more with less, with over 80% of consumers expecting more empathetic or more responsive service in 2021. Why is 2021 the year for omnichannel customer engagement? All for free, forever! Sign Up Free. Comm100 Free.
Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley
Best practices for monitoring and managing online reviews. September 21st, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST Tune into the webinar to learn: What specific channels do customers go for feedback. 8 golden nuggets for responding to negative reviews.
Uniphore
JUNE 16, 2021
How to Train and Onboard (Work From Home) Contact Center Agents in 2021. How do you shorten the learning curve in the contact center and retain more agents when 91% of agents are likely to quit in 2021? Too often, management treats these lessons as a “break” from calls — which, of course, they aren’t really. ”) The result?
Comm100
MARCH 4, 2021
How did agent and customer experience change, and what does this mean for 2021? Read on for the key takeaways from the 2021 live chat benchmark report, then download the full report below for free with access to hundreds of data points, including the trends from 2020 and predictions for 2021. Download Now. Download Now.
Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate
Join Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate, for this essential discussion on the ins and outs of brokering the optimal customer relationship. October 13th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST The question is - how do you capture all this?
Speaker: Adam Dorfman, Lindsay Harrison, and Erin O'Brien
November 16th, 2021 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT Common mistakes brands encounter with local search and how to fix those. Four strategies to improve your local visibility for your business today. How companies have seen success by prioritizing their online reputation.
Speaker: Dave Seaton CCXP, Founder & Principal at Seaton CX
But how do contact center leaders assess, manage, and coach agents to show empathy? Emotional Intelligence provides a framework for understanding and managing human emotions. December 7th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT Can empathy be taught? Learn how to name emotions instantly with a practical emotional model.
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
Beth Vanderkolk and Community Managers Lindsay Olson and Amanda Peterson will be conducting a power hour to explain how they have used Vanilla to build such a wonderful community. Register now for the Power Hour with MURAL on August 24th 2021 at 9:00am PDT 12:00pm EDT. So, how did they do it? Save your spot!
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