Comm100

MARCH 30, 2021

The customer panic caused by the pandemic has had lingering effects on business: companies are being called to do more with less, with over 80% of consumers expecting more empathetic or more responsive service in 2021. Why is 2021 the year for omnichannel customer engagement? All for free, forever! Sign Up Free. Comm100 Free.

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

Storyminers

JANUARY 20, 2021

The leadersHum community of experts and thought leaders bring forth their expertise on a menagerie of topics within the human resource, employee experience , and technology space. These include HR Technologies , Leadership Development, Organizational Cultures, Recruitment and Hiring, Diversity and Inclusion, and many more.

Leadership 246

Leadership Culture Employee Experience Resources 246

QuestionPro Audience

DECEMBER 4, 2017

What is Wearable Technology? Wearable technology encourages wearers to be more engaged in their health and lifestyle choices. With obesity being a global epidemic, doctors were particularly excited by this technology because it encouraged wearers to be more active. million wearable devices will be sold this year, up 20.4%

Technology 199

Technology Exercises Fashion Insurance 199

Uniphore

JUNE 16, 2021

How to Train and Onboard (Work From Home) Contact Center Agents in 2021. How do you shorten the learning curve in the contact center and retain more agents when 91% of agents are likely to quit in 2021? There’s a Better Way to Develop High-Performing Contact Center Agents In 2021. Did you know?

Contact Center 204

Contact Center Training Call Center How To 204

Comm100

JANUARY 29, 2021

We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Best Chatbots in 2021: Chatbot providers that stand out from the crowd. With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business.

Chatbots 132

Chatbots Technology Social Media ROI 132

ShepHyken

JANUARY 6, 2021

So, here are my Top 10 Predictions for 2021: Customers continue to get smarter. The word for 2021 will be empathy. Companies were forced to adopt technologies that they would have used eventually, but not for three to five more years. The post Shep’s 2021 Top 10 Business Predictions appeared first on Shep Hyken.

Self Service 172

Self Service Chatbots Customer Relationship Management Customer Service Training 172

C3Centricity

MAY 25, 2020

Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! No doubt it will need updating in 2021 when the fallout from the current pandemic becomes clearer. Is this your case?

Technology 217

Technology Analysis Data Consumers 217

InMoment XI

APRIL 11, 2022

If you weren’t yet online, it didn’t take long for brands to adapt when brick and mortar businesses across Asia Pacific were forced to shut down in 2020 and 2021. . When customers have an inquiry, you need to find ways for customers to self-serve or use technology to reduce the number of enquiries that need to involve your care team.

Tips 370

Tips Data Customer Experience Roadmap 370

ShepHyken

APRIL 30, 2021

He writes about using technology to meet the evolving needs of customers and preparing for future disruptions.?. Customer Service Trends For 2021 . To meet their demands, we expect to see more technology in customer support in 2021, as well as a growth in omnichannel support strategies.

Customer Service 154

Customer Service Chatbots Omni-Channel Analytics 154

BlueOcean

OCTOBER 8, 2021

Over the course of my journey into better understanding the CXPA customer experience core competencies, I came away with some key learnings and real-world anecdotes that are especially relevant on the heels of CX Day 2021. You can look to one of our clients in the field of smart technology for a real-life example. Let’s chat today.

Customer Experience 177

Customer Experience Contact Center Culture Study 177

TechSee

JANUARY 4, 2022

As 2021 comes to a close, TechSee takes a look back on a memorable year, as detailed in the ‘Year in Review’ article below. TechSee’s visual assistance solutions simplify the way people deal with technology, and are being quickly adopted far and wide as more and more companies embrace visual transformation. 2021 Year in Review.

Self Service 109

Self Service Insurance Innovation Infographics 109

Uniphore

DECEMBER 21, 2021

2021 has been a year for record Uniphore growth in revenue, customers, and size of our organization. in 2021, we: Acquired Emotion Research Labs , which opened the door for us to expand the definition of conversational AI to not only include speech and words but facial emotions and gestures using computer vision.

Insurance 49

Insurance Innovation Leadership Government 49

TechSee

JANUARY 26, 2021

Customer service trends: Top predictions for 2021. More empathetic customer support is a critical trajectory for customer service in 2021. A recent survey by Aberdeen of 307 contact center leaders revealed a significant surge in remote work capabilities – a whopping 52% as of June 2020, and that is expected to increase through 2021.

Trends 124

Trends Customer Service Contact Center Financial 124

ShepHyken

JULY 19, 2021

To maintain retail success in 2021 retailers will need to continue optimizing their digital experience. ” Jennifer Featherling, director of contact center technology at Priceline, was also part of the program. The post 5 Top Customer Service Articles of the Week 7-19-2021 appeared first on Shep Hyken.

Customer Service 156

Customer Service Chief Customer Officer Contact Center Customer Service Training 156

ShepHyken

APRIL 26, 2021

9 New Findings from the 2021 State of the Contact Center Report by Tricia Morris. CustomerThink) Here are nine new findings from the 2021 State of the Contact Center Report which included 400 US and UK contact center and customer experience leaders. Top Customer Experience Resources to Follow in 2021 by MK Marketing.

Customer Service 146

Customer Service Loyalty Programs Social Media Contact Center 146

Eptica

JANUARY 29, 2021

Date: Friday, January 29, 2021 Author: Pauline Ashenden - Demand Generation Manager How to pick the right contact centre technology for your business. Published on: January 29, 2021. While every business is different our latest blog outlines 8 common use cases and the technology to consider for each of them.

Technology 127

Technology How To Video Customer Service 127

ShepHyken

MARCH 8, 2021

Automation and technology can play an important role in that strategy. Through the Eyes of the Customer: Ideal Customer Experience in 2021 [eCommerce and Beyond] by Casimir Rajnerowicz. Dive into our original customer service statistics for 2021. We want to move people to buy. Now they teach the world exactly how they do it.

Customer Service 149

Customer Service Hospitality Airlines Infographics 149

Kustomer

NOVEMBER 4, 2020

Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. Two major trends in AI customer service software that will continue to grow in 2021 are chatbots and virtual assistants. Remember, you heard it here first.

Omni-Channel 124

Omni-Channel Customer Experience Chatbots e-support 124

ShepHyken

JANUARY 18, 2021

21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. ClearAction) Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond. My Comment: We begin this list of the Top Five roundup with a list that includes 21 tips for 2021. The author points out the mistake many companies make.

Self Service 137

Self Service Customer Service Customer Journeys B2B 137

TechSee

APRIL 21, 2021

According to a 2021 survey, 65% of U.S. Technology plays a large role in facilitating the collaborative call center. Beyond team collaboration, the interconnection of humans with contact center AI technology can be utilized to provide practical decision support during the agent-customer interaction.

Call Center 136

Call Center Self Service Innovation Contact Center 136

Kayako

SEPTEMBER 28, 2022

Janet Balis, CMO Practice Leader for Ernst & Young, said in 2021, “Old truth: You are competing with your competitors. Fortunately, technology is transforming tools, such as help desk software, to provide excellent support to external and internal customers. How Can Technology Improve Internal Customer Service?

Technology 156

Technology Self Service Tips Customer Service 156

InMoment XI

JUNE 28, 2022

Our latest addition, ReviewTrackers, empowers over 175,000+ business locations to better understand and manage their customer reviews across 100+ sites with their review management technology. InMoment and ReviewTrackers joining forces is great news for today’s brands! Forrester Research, Inc. Read more here!

Analytics 74

Analytics Feedback Report Industry 74

Comm100

FEBRUARY 23, 2021

While the Covid storm still isn’t over, it’s more important than ever that small businesses create mindful, strategic approaches to customer service in 2021. Making it easy for your customers to reach you across different channels is vital, especially in 2021. Email is still a huge player for customers of all age groups in 2021.

Customer Service 130

Customer Service Self Service Social Media Knowledge Base 130

Bob Hayes

MAY 5, 2021

Results from one of those polls revealed that 58% of data pros reported that they prefer a hybrid approach (on premises and cloud) for their tools and technologies. LinkedIn poll was conducted the second week of April, 2021. About a third of respondents preferred the cloud. Only 6% of respondents preferred on premises.

Tools 141

Tools Technology Data Survey 141

Clarivate

NOVEMBER 16, 2021

Similarly, Wits’ Highly Cited Researcher for 2021, Professor Frederick Raal, is world-renowned and a game-changer in advancing lifesaving treatments for familial hypercholesterolaemia. “At The National University of Singapore (NUS) is home to 32 Highly Cited Researchers in 2021. The National University of Singapore.

Government 136

Government Innovation Industry Resources 136

QuestionPro Audience

FEBRUARY 15, 2018

2017 was predicted to be the year of the smart home, and consumers are slowly integrating the new technology into their homes. Consumers have apprehension regarding the technology. Currently, 16.3% of Americans live in a smart home, and that number is expected to increase to 35.6%

Consumers 252

Consumers Retail Report Technology 252

Experience Investigators by 360Connext

DECEMBER 14, 2021

2021 was another strange, unpredictable, not-quite-back-to-normal trip. Leverage available technologies to serve the customer in meaningful ways. Look for the touchpoints along the customer’s journey that could better serve customers with these technologies. It’s time to wrap up another year.

Customer Experience 372

Customer Experience Customer Journeys Airlines Customer Service Representative 372

Comm100

OCTOBER 30, 2020

We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business. Today, we’ll give you a shortcut to doing just that. Chatbot ROI Calculator.

Chatbots 147

Chatbots Technology Social Media ROI 147

InMoment XI

JANUARY 9, 2024

The evolution of B2B customer experience has been influenced by various factors, including advancements in technology, changes in buyer behavior, and shifts in business practices. B2B CX continues to change as companies adapt to new technologies and expectations. The 2021 Buyer Preferences Study: Reconnecting with Buyers” ( [link] ).

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

Comm100

DECEMBER 2, 2021

In 2021, evolving customer experience trends shook up the financial services industry. In 2022, financial services will step up to the mark and catch up with other industries, investing in technology that allows them to offer customers the array of digital channels they have to expect – and omnichannel will be at the core of this.

Financial 244

Financial Trends Customer Experience Omni-Channel 244