SaleMove

JUNE 11, 2020

Gartner predicts that by 2021, fifteen percent of all interactions will be fully handled via Artificial Intelligence. Reconfigure which issues are handled by which bots, and when to invoke a human agent. Let’s see how these bots are being implemented across industries. How will that help customers? Stay tuned to find out more!

Virtual Agent 52

Virtual Agent Contact Center Meeting Insurance 52

UJET

MARCH 22, 2021

Conversational AI & Virtual Agents. Now, when it comes to conversational AI and virtual agents, you can drive significant growth in 3 key areas: You can reduce the time customers spend in the IVR and the frustration associated with robotic voice prompts by using AI-powered conversational and intent based routing.

Virtual Agent 82

Virtual Agent Self Service Contact Center Customer Journeys 82

CSM Magazine

OCTOBER 6, 2021

The clients already leveraging the platform are taking advantage of advanced virtual agents, which deliver intuitive and natural conversational interactions, with no agent intervention required, across any touchpoint.

Self Service 52

Self Service Virtual Agent Touchpoint Analysis 52

CSM Magazine

JANUARY 27, 2021

Calabrio , the customer experience intelligence company, features perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product and Market Report from DMG Consulting LLC. View the DMG 2020-2021 Workforce Optimization Product and Market Report here.

Customer Satisfaction 59

Customer Satisfaction Report Effort Score Virtual Agent 59

Inbenta

JUNE 2, 2021

By automating notifications and reminders, pertinent parties can easily be reminded of important information and receive the answers they need if they interact with virtual agents so that everybody is well informed even if they are not working from the same location or time-zone.

Self Service 83

Self Service Chatbots Policies Virtual Agent 83

SurveySparrow

NOVEMBER 20, 2020

Autodesk has a customer service chatbot, AVA (a virtual agent), that interacts with customers in real-time at any time or day of the year. With this virtual agent, Autodesk has massively enhanced customer response times by 99% percent! 80% of businesses say that they would implement some form of chatbot system by 2021.

Chatbots 52

Chatbots e-support Virtual Agent Brand Values 52

Qualtrics

NOVEMBER 21, 2019

AI will drive up virtual agent adoption – and free up humans. Contrary to popular belief, virtual agents aren’t about to replace humans in front-end operations. But we do expect AI to help drive adoption of virtual assistants and for it to become the primary channel of self service.

Customer Experience 38

Customer Experience Self Service Virtual Agent Contact Center 38

Magellan Solutions

JULY 29, 2021

Since conference attendance and networking events are likely to be significantly reduced in 2021 as long as there are COVID-19 health risks, AI-driven sales support and lead nurturing are a must-have. Through friendly interactions, your virtual agent can ensure that your live agents speak with the most qualified leads.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

NobelBiz

FEBRUARY 21, 2023

It is built on virtual agents, capable of doing human-like tasks independently and up to 10 times quicker than humans. It has been growing at a CAGR of 20% since 2021! This strategy allows the call center to deliver superior customer service, reduce service wait times, and streamline the client experience.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

NobelBiz

FEBRUARY 15, 2023

It is built on virtual agents, capable of doing human-like tasks independently and up to 10 times quicker than humans. It has been growing at a CAGR of 20% since 2021! This strategy allows the call center to deliver superior customer service, reduce service wait times, and streamline the client experience.

Call Center 52

Call Center Omni-Channel Trends Contact Center 52

BlueOcean

OCTOBER 22, 2020

Virtual Training: Moving from Just “Getting It Done” to “Doing It Well”. Now, as we roll toward 2021, training teams can focus on driving improvement. And that begins with the three key pillars to successful remote agent training: preparation, expectations, and engagement. Making Virtual Agent Training Work for You.

Contact Center 156

Contact Center Training Effort Score Virtual Agent 156

Uniphore

JUNE 10, 2021

Did you know: 56 percent of agents reported planning to quit in the future? Our webinar, Survive and Thrive in 2021 with an Employee-First Automation Strategy, focused on empowering agents and improving the contact center experience by: Designing employee and customer experiences to align common outcomes.

Call Center 246

Call Center Self Service Contact Center eBook 246

Kustomer

JUNE 10, 2021

According to Vasili, not only is voice still relevant to CX in 2021, but in the last year, all communication channels have skyrocketed in popularity. I may know that Vasili shouldn’t go into an automated attendant to start asking me all these questions and he needs to go to a live agent right away, or his problem might be simple.

Contact Center 80

Contact Center Consumers CRM Technology 80